Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaye Pople

Dapto,NSW

Summary

Reliable and punctual Wildlife Keeping Volunteer with proven skills caring for animals and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Volunteer

Symbio Wildlife Park
Helensburgh
02.2024 - Current
  • Enhanced animal welfare by assisting zookeepers with daily feeding and cleaning tasks.
  • Took and followed detailed directions from Keepers.
  • Worked in a team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside work and volunteer commitments.
  • Interacted with visitors and provided excellent customer service.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions, according to species-specific needs.
  • Performed regular maintenance tasks, such as mulching and weeding, for well-kept landscapes and gardens.

Service Coordinator

Edmen Community Staffing Solutions
10.2022 - Current
  • Completing rosters for disability and youth work contracts
  • Regular contact with workers that are out of state to build and grow working relationships
  • Daily communication with the clients that we service, such as their rostering teams, supervisors and staff
  • Performance management for any feedback received.

Team Leader

Probe CX
03.2018 - 10.2022
  • Manager on Duty and Inbound Call Centre duties
  • Customer Service
  • Following guidelines in order to meet required KPIs
  • Leading a team of 20+ staff members
  • Back-of-house duties, including but not limited to using multiple different computer programs, data entry and ability to meet strict deadlines
  • Competent computer and Microsoft Office knowledge and skills
  • Completed reporting for stakeholders

Customer Service Shift Supervisor

Woolworths
02.2016 - 03.2018
  • Customer Service
  • Cash Handling
  • Team Work
  • Food Safety
  • Training new staff members
  • Cleaning and WHS

Trainer, Customer Service & BOH

McDonalds
05.2010 - 07.2015
  • Training new staff members.
  • Customer Service
  • WHS
  • Food Safety
  • Cash Handling
  • Barista skills

Education

Certificate III Wildlife and Exhibited Animal Care -

TAFE NSW
08.2024

Certificate II Animal Studies -

TAFE NSW
07.2022

Certificate III Pathology Collection -

Southern IML Pathology
12.2017

Year 10 Certificate -

Dapto High School
10.2011

Skills

  • Good time management and punctuality
  • Leadership and decision-making skills
  • Ability to multitask and prioritize tasks to meet deadlines
  • Ability to work well under pressure
  • Ability to work in both a team environment and independently
  • Excellent attention to detail
  • Confidence in effective communication with staff members and stakeholders

ANIMAL CARE SKILLS

  • Animal hygiene & cleaning
  • Feed and water/Nutrition
  • Animal enrichment and behaviour
  • Work Health and Safety
  • Basic animal first aid and health care

Timeline

Volunteer

Symbio Wildlife Park
02.2024 - Current

Service Coordinator

Edmen Community Staffing Solutions
10.2022 - Current

Team Leader

Probe CX
03.2018 - 10.2022

Customer Service Shift Supervisor

Woolworths
02.2016 - 03.2018

Trainer, Customer Service & BOH

McDonalds
05.2010 - 07.2015

Certificate III Wildlife and Exhibited Animal Care -

TAFE NSW

Certificate II Animal Studies -

TAFE NSW

Certificate III Pathology Collection -

Southern IML Pathology

Year 10 Certificate -

Dapto High School

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Shaye Pople