Shaye Talbot
Adelaide,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated bringing proven organizational and customer relations skills. Independently solves problems and handles diverse requirements.
Overview
11
11
years of professional experience
Work History
Complaints Support Officer & Business Analyst
Australian Taxation Office
12.2022 - Current
- Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Delivery Officer
Australian Taxation Office
06.2022 - 12.2022
- Gathered, organized and input information into digital database.
- Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
- Improved service delivery efficiency by implementing streamlined processes and procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Centre Operator
ORIGIN ENERGY - Gas And Electricity
01.2018 - 06.2018
- Meeting customers everyday needs.
- Opening and closing accounts.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Payroll Officer
Department Of The Premier And Cabinet
05.2016 - 09.2016
- Maintained confidentiality of employee records and payroll information.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Updated employee files with new details such as changes in address or salary levels.
Store Consultant
Telstra Shop
05.2015 - 10.2015
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collected, arranged, and input information into database system.
- Liaised with customers, management, and sales team to better understand customer needs.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Customer Service Representative
NAB
07.2013 - 12.2013
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Calculated fees due, interest and change for customer transactions.
- Processed applications for new accounts.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Cert IV in Government
TAFE NSW
2023
Year 11
Charles Darwin Senoir College
2012
Skills
- Teamwork and Collaboration
- Conflict Management
- Problem-Solving
- Relationship Building
- Community Engagement
- Report Writing
- Communication
- Work Prioritization
References
Santo Thomas, Australian Taxation Office - 0481057103
Anthony Arrizza, Australian Taxation Office - 0435567562
Amy Kay, NAB - 0408389895
Character Reference
Leesha Wallace - 0410203570
Zane Weetra - 0414740288
Timeline
Complaints Support Officer & Business Analyst
Australian Taxation Office
12.2022 - Current
Service Delivery Officer
Australian Taxation Office
06.2022 - 12.2022
Call Centre Operator
ORIGIN ENERGY - Gas And Electricity
01.2018 - 06.2018
Payroll Officer
Department Of The Premier And Cabinet
05.2016 - 09.2016
Store Consultant
Telstra Shop
05.2015 - 10.2015
Customer Service Representative
NAB
07.2013 - 12.2013
Cert IV in Government
TAFE NSW
Year 11
Charles Darwin Senoir College
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