Shay Hawke
Matraville,NSW
Summary
Office Administrator / Receptionist with a solid foundation in administration and customer service, leveraging 5 years of experience to streamline operations and enhance member engagement. Proficient in bookkeeping, Xero, and Microsoft Office Suite, with a keen eye for detail and a commitment to fostering effective communication. Dedicated to driving organisational success and inspiring team collaboration through innovative problem-solving and meticulous management skills.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Fitness First Randwick
03.2022 - Current
- Creating great member journeys via positive and personalised interactions
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Checked members into gym by scanning badges.
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Sort and distribute incoming emails
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Keep reception area clean and neat
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Office Administrator
Capitol Flooring Botany
09.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduling measures/inspections and maintaining calendars
- Assisting with the onboarding of new employees
- Keeping track of companies insurance policies, making sure they are up to date and valid
- Basic bookkeeping/accounting using the application Xero (creating invoices, sending invoices, chasing up payments of invoices)
- Knowledge of the software Hubdoc to publish contractors invoices to Xero for payment
- Responding to emails, passing on emails to the relevant recipient
- Keeping the company's multiple email inboxes organised and in order
- Organising and ordering office equipment and inventory
- Manages basic marketing side of the company (instagram, etc)
- Using Microsoft excel spreadsheets to organise data
- Knowledge of Microsoft Office Suite
Bar attendant
Hillsdale Bowling Club
02.2023 - 06.2023
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with state laws.
- Greet and interact with customers in a courteous and pleasant manner
- Replenish stocks of customer choices
- Display items in compliance to bar standards
- Take beverage orders from guests
- Prepare and serve beverages to customers and guests
- Drive serving carts to assigned floors and rooms
- Maintain cleanliness of bar areas
- Prepare billings and collect payments from customers
Receptionist/Booking assistant
Sydney Skydivers
01.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Officer
Heffron Park Tennis Centre
08.2019 - 01.2020
- Ability to navigate the internet and search for information
- High standard of accuracy in all written and verbal communication
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answering customer inquiries via phone, email and in person
- Update customer records in system including notes and interactions
- Ability to work under the pressure of high standards and strict deadlines
- Explaining things in a clear manner
Receptionist
Snap Fitness Maroubra
03.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Sort and distribute incoming mail
- Monitor and record petty cash payments
- Keep reception area clean and neat
Education
HSC CERTIFICATE -
OLSH
Kensington, NSW12.2018
Key Capabilities
- Excellent people skills and a positive work attitude who builds positive, cohesive relationships with all customers and staff
- Work extremely well under pressure (my calm, patient and positive attitude allow me to focus clearly on the task at hand)
- Dependable, honest and have a good attention to detail with the ability to work unsupervised
- Innovative, enthusiastic and uncompromising work ethic with the willingness to grow
- Self-organised, prioritises work to meet particular deadlines.
Certifications / Qualifications
- Cert III in Business Administration
- RSA/RCG certificate
- WWC
- FIRST AID & CPR
- AUST swim
- Certificate II - Hospitality
- Certificate II - Business service operations
- Full drivers licence and own car
Availability
Monday to Friday - All day
Timeline
Bar attendant
Hillsdale Bowling Club
02.2023 - 06.2023
Office Administrator
Capitol Flooring Botany
09.2022 - 06.2024
Member Service Representative
Fitness First Randwick
03.2022 - Current
Receptionist/Booking assistant
Sydney Skydivers
01.2020 - 03.2022
Customer Service Officer
Heffron Park Tennis Centre
08.2019 - 01.2020
Receptionist
Snap Fitness Maroubra
03.2019 - 01.2020
HSC CERTIFICATE -
OLSH