Summary
Overview
Work History
Education
Key Capabilities
Certifications / Qualifications
References
Availability
Timeline
Generic

Shay Hawke

Matraville,NSW

Summary

Office Administrator / Receptionist with a solid foundation in administration and customer service, leveraging 5 years of experience to streamline operations and enhance member engagement. Proficient in bookkeeping, Xero, and Microsoft Office Suite, with a keen eye for detail and a commitment to fostering effective communication. Dedicated to driving organisational success and inspiring team collaboration through innovative problem-solving and meticulous management skills.

Overview

6
6
years of professional experience

Work History

Member Service Representative

Fitness First Randwick
03.2022 - Current
  • Creating great member journeys via positive and personalised interactions
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Checked members into gym by scanning badges.
  • Opening and closing the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Sort and distribute incoming emails
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Keep reception area clean and neat
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.

Office Administrator

Capitol Flooring Botany
09.2022 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Scheduling measures/inspections and maintaining calendars
  • Assisting with the onboarding of new employees
  • Keeping track of companies insurance policies, making sure they are up to date and valid
  • Basic bookkeeping/accounting using the application Xero (creating invoices, sending invoices, chasing up payments of invoices)
  • Knowledge of the software Hubdoc to publish contractors invoices to Xero for payment
  • Responding to emails, passing on emails to the relevant recipient
  • Keeping the company's multiple email inboxes organised and in order
  • Organising and ordering office equipment and inventory
  • Manages basic marketing side of the company (instagram, etc)
  • Using Microsoft excel spreadsheets to organise data
  • Knowledge of Microsoft Office Suite

Bar attendant

Hillsdale Bowling Club
02.2023 - 06.2023
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with state laws.
  • Greet and interact with customers in a courteous and pleasant manner
  • Replenish stocks of customer choices
  • Display items in compliance to bar standards
  • Take beverage orders from guests
  • Prepare and serve beverages to customers and guests
  • Drive serving carts to assigned floors and rooms
  • Maintain cleanliness of bar areas
  • Prepare billings and collect payments from customers


Receptionist/Booking assistant

Sydney Skydivers
01.2020 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Customer Service Officer

Heffron Park Tennis Centre
08.2019 - 01.2020
  • Ability to navigate the internet and search for information
  • High standard of accuracy in all written and verbal communication
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Answering customer inquiries via phone, email and in person
  • Update customer records in system including notes and interactions
  • Ability to work under the pressure of high standards and strict deadlines
  • Explaining things in a clear manner



Receptionist

Snap Fitness Maroubra
03.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Sort and distribute incoming mail
  • Monitor and record petty cash payments
  • Keep reception area clean and neat


Education

HSC CERTIFICATE -

OLSH
Kensington, NSW
12.2018

Key Capabilities

  • Excellent people skills and a positive work attitude who builds positive, cohesive relationships with all customers and staff
  • Work extremely well under pressure (my calm, patient and positive attitude allow me to focus clearly on the task at hand)
  • Dependable, honest and have a good attention to detail with the ability to work unsupervised
  • Innovative, enthusiastic and uncompromising work ethic with the willingness to grow
  • Self-organised, prioritises work to meet particular deadlines.

Certifications / Qualifications

  • Cert III in Business Administration
  • RSA/RCG certificate
  • WWC
  • FIRST AID & CPR
  • AUST swim
  • Certificate II - Hospitality
  • Certificate II - Business service operations
  • Full drivers licence and own car

References

Marcus Prestianni

Operations Manager - Capitol Flooring Botany - 0411 191 655


Dean Des

Club Manager - Fitness First Randwick -0490 080 332

Availability

Monday to Friday - All day

Timeline

Bar attendant

Hillsdale Bowling Club
02.2023 - 06.2023

Office Administrator

Capitol Flooring Botany
09.2022 - 06.2024

Member Service Representative

Fitness First Randwick
03.2022 - Current

Receptionist/Booking assistant

Sydney Skydivers
01.2020 - 03.2022

Customer Service Officer

Heffron Park Tennis Centre
08.2019 - 01.2020

Receptionist

Snap Fitness Maroubra
03.2019 - 01.2020

HSC CERTIFICATE -

OLSH

Similar Profiles

CREATE PROFILE
Shay Hawke