Shayla Mcallister
Palmview
Summary
Motivated and reliable second-year Nursing student with a strong background in hospitality, customer service, and logistics. Adept at multitasking, time management, and working both independently and within a team. Known for building rapport with customers and maintaining a positive, solution-focused attitude. Actively seeking roles that enhance customer interaction and service delivery. Fully licensed with a car and available for flexible shifts and travel.
Overview
7
7
years of professional experience
Work History
Service Advisor
Pacific Motor Group
Caloundra
08.2025 - 09.2025
- Invoicing
- Greeting customers on driveway
- Booking customers in
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Coordinated with technicians to ensure timely service delivery for vehicles.
- Utilized dealership management software for tracking service orders and inventory.
Delivery Driver
Australia Post
02.2025 - 07.2025
- Sorting parcels in the centre
- Delivery's
- Time management
- Carrying heavy parcels
- Delivered packages efficiently across designated routes using company vehicles.
- Communicated effectively with customers regarding delivery status and schedule changes.
- Conducted vehicle inspections and reported maintenance issues promptly to management.
- Resolved customer inquiries and concerns related to package deliveries professionally.
Junior Manager
Ocean Bites
Tweed Heads South
07.2021 - 02.2025
- Greeted customers and provided them with menus.
- Provided customer service to ensure satisfaction throughout their experience.
- Took orders accurately and communicated them to the kitchen staff
- Served food and drinks to customers in a timely manner
- Performed cashier duties.
- Cleaning
- Friendly attitude towards customers and coworkers
- Managed daily operations and staff scheduling to ensure smooth restaurant service.
- Coordinated inventory management and supply ordering for kitchen and service areas.
- Trained new employees on customer service standards and operational procedures.
- Oversaw food preparation processes to maintain quality and safety standards.
- Assisted in developing promotional strategies to attract and retain customers.
Hospitality Worker
Pan-Asia
Tweed Heads South
02.2019 - 07.2023
- Prepared food items.
- Greeted customers and seated them.
- Maintained cleanliness of the work area by sweeping the floor, washing dishes, sanitizing, etc.
Education
Bachelor of nursing -
Southern cross university
Pacific coast Christian school
Skills
- Customer service
- Cashier
- Barista
- Hardworking
- Kitchen hand
- Cash Handling
- Invoicing
- Customer relationship management
- Appointment scheduling
- Time management
- Issue resolution
- Effective communication
- Problem solving
References
- Bri, Ocean Bites, 04466158556
- Carol, Pan-Asia, 0412636888
Personal Information
Date of Birth: 02/21/06
Timeline
Service Advisor
Pacific Motor Group
08.2025 - 09.2025
Delivery Driver
Australia Post
02.2025 - 07.2025
Junior Manager
Ocean Bites
07.2021 - 02.2025
Hospitality Worker
Pan-Asia
02.2019 - 07.2023
Bachelor of nursing -
Southern cross university
Pacific coast Christian school