Shayla Ponsford
Meadow Springs
Summary
Dedicated Labourer and Machine Operator with a proven track record at Tracc Civil, excelling in safety compliance and teamwork. Recognized for enhancing worksite efficiency and delivering high-quality results through attention to detail and strong communication skills. Proficient in work and committed to maintaining a positive work environment and good team work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Labourer/Machine Operator
Tracc Civil
03.2025 - Current
- Maintained safety protocols to ensure compliance on construction sites.
- Assisted team members in executing tasks efficiently and safely during projects.
- Conducted regular inspections of tools and equipment for optimal performance.
- Trained new laborers on safety procedures and operational guidelines effectively.
- Collaborated with supervisors to meet project deadlines and quality standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Mixed and poured concrete for variety of projects.
Customer Service Representative
KFC
08.2022 - 06.2023
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Assisted in training new employees on operational procedures and customer interaction standards.
- Adapted to changing priorities and demonstrated flexibility in fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Operated heavy machinery to assist in site preparation and material handling.
Education
No Degree -
Morisset High School
Morisset, NSWNo Degree -
Cessnock High School
Cessnock, NSWHigh School Diploma -
Coastal Lakes College
Lakelands, WA03.2025
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Job site cleanup
- Customer service
- Physical strength
- Job site safety
- Repetitive work
- Safety procedures
- Carrying heavy loads
- Safe vehicle operation
- Concrete work
- Machinery maintenance
- Trash collection
- Blueprint reading
- Fence installation
- Team lifting
- Team player
- Cash handling
- Cash register operation
- Cash management
- Customer focus
- Payment processing
- Customer complaint resolution
- Customer inquiries
- Refund handling
- Cash handling expertise
- Payment collection
- Up-selling techniques
- Time management
- Phone etiquette
- Conflict resolution
- Basic math
- Stress management
- Issue escalation
- Lot maintenance
- Order coordination
- Reliable and responsible
- Active listening
- Cooperative attitude
- Order taking
- Issue resolution
- Team leadership
- Employee training
- Cash drawer balancing
- Service minded
- Price verification
Certification
- White card
- Completed year 10
- Traffic control ticket
- Roller ticket
Timeline
Labourer/Machine Operator
Tracc Civil
03.2025 - Current
Customer Service Representative
KFC
08.2022 - 06.2023
No Degree -
Morisset High School
No Degree -
Cessnock High School
High School Diploma -
Coastal Lakes College