Shayla Rua-Chase
Gold Coast,QLD
Summary
Organised and motivated administrative professional with 5 years of experience in business operations, office administration and customer service. Known for strong communication, high attention to detail and a proactive approach to supporting team productivity and compliance. Committed to delivering reliable and organised administrative support that contributes to the smooth and safe operation working in the best interest of the company.
Overview
6
6
years of professional experience
Work History
Barbershop Manager
Rogue Barbershop
01.2021 - Current
- Oversaw daily operations, ensuring smooth workflow and high quality customer experience.
- Managed inventory levels, coordinating supply orders to maintain operational efficiency.
- Coordinated appointments and bookings, ensuring efficient time management and reducing client waiting times.
- Carried out administrative duties such as invoicing, filing, and responding to customer inquiries
- Managed payroll, staff rosters, and leave requests, recruitment, training, and performance of team members
Client Experience Manager
Barbershop Co
10.2019 - 12.2020
- Oversee the client journey from first impression to after service completion
- Handle customer feedback, complaints, and reviews, turning them into improvements
- Trained staff on customer service standards and communication
- Monitor performance metrics like client retention, satisfaction scores (NPS), and reviews
- Work with marketing team to align the client experience with brand expectations
Education
High School Diploma -
Takapuna Grammar School
Auckland, New Zealand12-2017
Skills
Office Administration
Appointment and Booking Management
Data Entry and Record Keeping
Customer Service and Communication
Time Management & Organisation
Microsoft Office Suite
Timeline
Barbershop Manager
Rogue Barbershop
01.2021 - Current
Client Experience Manager
Barbershop Co
10.2019 - 12.2020
High School Diploma -
Takapuna Grammar School
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