Shayla Straughair
Narre Warren,VIC
Summary
Customer-orientated professional who takes pride in their work and possess important skills that can make a positive impact on any workplace.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
7Eleven
03.2022 - 09.2023
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Mentored new employees on POS systems, customer service and sales goals.
- Helped store management meet standards of service and quality in daily operations.
- Recognising trends and needs of the store when completing store orders.
- Completing daily/weekly store orders.
- Handled the money from the safe in a professional and cautious way.
- Available to work shifts that come up like overnight shifts.
Retail Assitant
Kmart
12.2021 - 09.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversation.
- Arranged merchandise according to size and colour.
- Assisted customers with prompt and polite support in-person and via phone.
- Answered questions about the store policies and addressed customer concerns.
- Supported loss-prevention goals by monitoring shopper behaviours.
POS Operator
7Eleven
08.2022 - 03.2023
- Prioritising tasks in a timely manner
- Work effectively in a team or solo shift
- Followed OHS directions in the kitchen and store
- Participated in promoting and upselling current promotions
- Always greeted customers with a smile.
- Engaged in conversation with customers to build rapport with them
- Operated the POS system/cash register
- Reported safety hazards and incidents such as fuel spills to the approprite person and/or department
Supermarket Assistant
Woolworths
10.2021 - 12.2021
- Removed trash and faced shelves for a clean appearance.
- Assisted customers by finding items quickly.
- greeted customers and provided prompt service.
Education
Certificate IV - Mental Health
Chisolm
Berwick, VIC06.2025
High School Diploma -
Foundation College
Narre Warren, VIC11.2021
Certificate II - Community Services
Foundation College
Narre Warren, VIC11.2020
Certificate II - Animal Studies
Foundation College
Narre Warren, VIC11.2019
Skills
- Customer-orientated
- Building customer loyalty
- Team contribution
- Adaptable and resilient
- Reliable
- Trustworthy
Timeline
POS Operator
7Eleven
08.2022 - 03.2023
Shift Supervisor
7Eleven
03.2022 - 09.2023
Retail Assitant
Kmart
12.2021 - 09.2023
Supermarket Assistant
Woolworths
10.2021 - 12.2021
Certificate IV - Mental Health
Chisolm
High School Diploma -
Foundation College
Certificate II - Community Services
Foundation College
Certificate II - Animal Studies
Foundation College