Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Straughair

Narre Warren,VIC

Summary

Customer-orientated professional who takes pride in their work and possess important skills that can make a positive impact on any workplace.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

7Eleven
03.2022 - 09.2023
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Mentored new employees on POS systems, customer service and sales goals.
  • Helped store management meet standards of service and quality in daily operations.
  • Recognising trends and needs of the store when completing store orders.
  • Completing daily/weekly store orders.
  • Handled the money from the safe in a professional and cautious way.
  • Available to work shifts that come up like overnight shifts.


Retail Assitant

Kmart
12.2021 - 09.2023
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversation.
  • Arranged merchandise according to size and colour.
  • Assisted customers with prompt and polite support in-person and via phone.
  • Answered questions about the store policies and addressed customer concerns.
  • Supported loss-prevention goals by monitoring shopper behaviours.

POS Operator

7Eleven
08.2022 - 03.2023
  • Prioritising tasks in a timely manner
  • Work effectively in a team or solo shift
  • Followed OHS directions in the kitchen and store
  • Participated in promoting and upselling current promotions
  • Always greeted customers with a smile.
  • Engaged in conversation with customers to build rapport with them
  • Operated the POS system/cash register
  • Reported safety hazards and incidents such as fuel spills to the approprite person and/or department

Supermarket Assistant

Woolworths
10.2021 - 12.2021
  • Removed trash and faced shelves for a clean appearance.
  • Assisted customers by finding items quickly.
  • greeted customers and provided prompt service.

Education

Certificate IV - Mental Health

Chisolm
Berwick, VIC
06.2025

High School Diploma -

Foundation College
Narre Warren, VIC
11.2021

Certificate II - Community Services

Foundation College
Narre Warren, VIC
11.2020

Certificate II - Animal Studies

Foundation College
Narre Warren, VIC
11.2019

Skills

  • Customer-orientated
  • Building customer loyalty
  • Team contribution
  • Adaptable and resilient
  • Reliable
  • Trustworthy

Timeline

POS Operator

7Eleven
08.2022 - 03.2023

Shift Supervisor

7Eleven
03.2022 - 09.2023

Retail Assitant

Kmart
12.2021 - 09.2023

Supermarket Assistant

Woolworths
10.2021 - 12.2021

Certificate IV - Mental Health

Chisolm

High School Diploma -

Foundation College

Certificate II - Community Services

Foundation College

Certificate II - Animal Studies

Foundation College

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Shayla Straughair