Shayla Sunmoon
Melbourne,VIC
Summary
Dedicated and adaptable professional with experience across customer service, call centre operations, claims management, retail support, and medical‑related environments. Strong background in handling enquiries, resolving issues, managing documentation, and supporting clients with empathy and accuracy. Trained in First Aid and CPR, with a medical academic background and residency experience that strengthens communication, organisation, and attention to detail. Seeking opportunities in retail, customer service, call centre, claims management, or medical reception roles.
Overview
4
4
years of professional experience
Work History
Senior Claims Manager
bengal islami life insurance
dhaka, bangladesh
09.2023 - 04.2025
- Managed life insurance claims, ensuring accurate documentation and timely processing.
- Communicated with clients to gather information, explain claim procedures, and resolve issues.
- Collaborated with internal teams to verify documents and maintain compliance.
- Delivered high‑quality customer service while handling sensitive and confidential information
Customer Service Assistant (Call Centre)
english call center
moscow, russia
12.2021 - 04.2023
- Handled inbound customer enquiries and provided clear, accurate information.
- Assisted customers with account issues, service requests, and problem resolution.
- Maintained call logs, updated customer records, and followed service protocols.
- Demonstrated strong communication skills in a fast‑paced environment.
Resident Doctor
Peoples’ Friendship University Residency Program
moscow, russia
09.2021 - 04.2023
- Completed clinical residency training in cardiology, supporting patient care and medical documentation.
- Assisted with patient assessments, appointment coordination, and administrative tasks.
- Strengthened communication, organisation, and attention to detail — transferable to medical reception and customer‑facing roles.
Education
M.D. - Medicine
Tula State University
Tula,russia06-2021
Skills
- Customer service & client support
- Call centre (inbound/outbound)
- Claims assessment & documentation
- Retail assistance & POS handling
- Medical reception & appointment scheduling
- First Aid & CPR knowledge
- Data entry & record management
- Conflict resolution & problem‑solving
- Multitasking & time management
- Communication & teamwork
- Basic medical terminology
Timeline
Senior Claims Manager
bengal islami life insurance
09.2023 - 04.2025
Customer Service Assistant (Call Centre)
english call center
12.2021 - 04.2023
Resident Doctor
Peoples’ Friendship University Residency Program
09.2021 - 04.2023
M.D. - Medicine
Tula State University