Shayla Diehm-Story
Ipswich,QLD
Summary
I am 22 years of age and have been a proven leader in customer service, and excelled with problem-solving and team building skills. I have significantly enhanced service quality at Coles by fostering collaboration and resolving escalated issues. I am also skilled in workforce management and employee supervision, and can consistently maintain high customer satisfaction and team morale as well as demonstrating exceptional time management and customer service skills.
Overview
7
7
years of professional experience
Work History
Bartender/waitress
Spring Lake Hotel
08.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Supervisor
Coles Supermarket
10.2020 - 08.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Cashier
McDonald's
07.2018 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Waitress
Lone Star
07.2017 - 07.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Diploma - Justice Studies
TAFE Queensland
Brisbane, QLD11.2024
High School Diploma -
The Springfield Anglican College
Springfield, QLD11.2019
Certificate IV - Crime And Justice Studies
TAFE Queensland
Brisbane, QLD09.2019
Certificate II - Hospitality
Axiom College
Brisbane, QLD2017
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Complaint Handling
- Workforce Management
Timeline
Bartender/waitress
Spring Lake Hotel
08.2024 - 11.2024
Customer Service Supervisor
Coles Supermarket
10.2020 - 08.2024
Customer Service Cashier
McDonald's
07.2018 - 04.2020
Waitress
Lone Star
07.2017 - 07.2018
Diploma - Justice Studies
TAFE Queensland
High School Diploma -
The Springfield Anglican College
Certificate IV - Crime And Justice Studies
TAFE Queensland
Certificate II - Hospitality
Axiom College
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