Shayla Diehm-Story
Bartender
Brisbane,QLD
Summary
I am 23 years of age and have been a proven leader in customer service, and excelled with problem-solving and team building skills. I have four years retail experience in a supervisor role that would undertake management duties and excelled at building positive work-related relationships with my coworkers. I am an incredibly fast learner and have recently undertaken bartending for a positive change in careers. I have lots of travel experience, just coming back from a six month trip in Canada and America, and I'm a social butterfly so conversing with patrons is one of my specialties.
Overview
8
8
years of professional experience
Work History
Bartender/waitress
Spring Lake Hotel
08.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Supervisor
Coles Supermarket
10.2020 - 08.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Bartender
Aspley Hornets
04.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Cashier
McDonald's
07.2018 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Waitress
Lone Star
07.2017 - 07.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
The Springfield Anglican College
Springfield, QLD11.2019
Certificate IV - Crime And Justice Studies
TAFE Queensland
Brisbane, QLD09.2019
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Complaint Handling
- Workforce Management
Timeline
Bartender
Aspley Hornets
04.2025 - Current
Bartender/waitress
Spring Lake Hotel
08.2024 - 11.2024
Customer Service Supervisor
Coles Supermarket
10.2020 - 08.2024
Customer Service Cashier
McDonald's
07.2018 - 04.2020
Waitress
Lone Star
07.2017 - 07.2018
High School Diploma -
The Springfield Anglican College
Certificate IV - Crime And Justice Studies
TAFE Queensland
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