Shaylee Cook
Brisbane,QLD
Summary
Dynamic Beauty Therapist Trainee at Clear Skin, adept at enhancing client satisfaction through personalized skincare recommendations and effective upselling techniques. Proven ability to foster strong customer relationships, resulting in increased referrals. Skilled in skin analysis and committed to maintaining high hygiene standards, ensuring a welcoming and professional salon environment. with background as Beauty Therapist Trainee, known for providing exceptional customer service and maintaining high standards of hygiene and treatment procedures. Adept at performing variety of beauty treatments, including facials, waxing, and manicures, while ensuring client comfort and satisfaction. Demonstrated excellent communication and time-management skills in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Beauty Therapist Trainee
Clear Skin
04.2025 - Current
- Boosted salon revenue with upselling suitable products and services to clients during their visits.
- Conducted comprehensive skin analysis for accurate treatment selection
- Improved customer retention rate by offering personalized skincare recommendations and follow-up appointments.
- Assisted in maintaining adequate inventory levels of salon products, preventing stock shortages or overages that could impact business operations.
- Increased client referrals by fostering strong relationships with customers through excellent communication skills and genuine empathy towards their needs.
Retail Sales Assistant
Big W
03.2021 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Diploma of Beauty Therapy -
The French Beauty Accedemy
Brisbane, QLD04-2025
Skills
- Massage techniques
- Waxing techniques
- Client consultation
- Hygiene practices
- Chemical peels
- Hair removal methods
- Facial treatments
- Appointment scheduling
- Skin analysis
- Eyebrow shaping
- Makeup application
- Anatomy
- Skincare expertise
- Sales
- Spa etiquette
- Chemical treatments
- Salon management
- Sanitation practices
- Waxing services
- Color application
- Skincare treatments
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Active listening
- Cash handling
- Relationship building
- Data entry
- Cash register operation
Timeline
Beauty Therapist Trainee
Clear Skin
04.2025 - Current
Retail Sales Assistant
Big W
03.2021 - Current
Diploma of Beauty Therapy -
The French Beauty Accedemy
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