Shaylee Crowe

• Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
• Scheduled, confirmed and carried out lash services at salon.
• Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
• create a profit and loss as well as complete all stock orders
• social media updates

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Reported concerns, broken machines and out-of-order games to supervisor.
• Organised and called bingo as well as raffles
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

• Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
• Interviewed clients and administered skills assessments to determine employability.
• Developed job leads in order to increase placements.
• Managed caseloads of up to 170+ monthly clients in search of gainful employment.
• Aim and exceed KPI targets each month

Also worked from here Nov 2020 - May 2021

• Kept bar presentable and well-stocked to meet customer needs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Maintained awareness of types of rooms available in different resort locations.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

• Oversaw night auditing of daily room occupancy and hotel revenue.
• Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

• Tracked students' progress and gave constructive feedback for skills requiring improvement.
• Taught students pool and water safety guidelines.
• Reminded students to practice swimming strokes to develop their skills and improve technique.
• Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

• Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
• Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Completed on-time deliveries by choosing best and most efficient routes.

• Maintained high customer satisfaction levels by preparing orders accurately.
• Maintained composure and work quality while under stress.
• Guaranteed customer satisfaction by quickly delivering orders.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.