Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
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Shaylee Kerrsmith

Shaylee Kerrsmith

Woongarrah

Summary

I conduct myself in a professional manner and have built a strong background in customer service and solutions. I am highly skilled in ensuring customer and client satisfaction and loyalty, as well as data maintenance and administrative support. I am collaborate effectively with team members and am adaptable to changing needs. I consistently strive to achieve improved results through delivering efficient, empathetic service to the community. I am known for being extremely kind and honest, continuously trying to better myself and widen my knowledge and experiences whilst helping others.

Overview

3
3
years of professional experience

Work History

Administration Assistant - Commercial Law Team

Aubrey Brown Lawyers
01.2025 - Current


  • Generated, revised, processed and issued invoices for professional fees as determined by the commercial solicitors.
  • Ensured spreadsheets were up to date with essential comments and information to assist with settlement, exchange and receipting funds.
  • Adhered to the company policy of verbally confirming bank account details with clients and other firms before organising any transfer of funds.
  • Compiled and collated Contracts for the sale of land, ensuring that the property address, purchaser and vendor details, purchase price and deposit were correct and current with the information provided to me by the solicitor or listing agent of the property.
  • Providing contracts I have compiled to the relevant solicitors for approval and issuing them to the purchaser's solicitor or conveyancer.
  • Conversed with the Commercial Law team every week to obtain important and relevant topics of discussion in order to generate a weekly meeting agenda.
  • Politely and efficiently conversed with clients, solicitors, and agents regarding purchases of property.
  • Opened files for the Commercial Law team and Conveyancing team, utilising the instructions provided to me by the team leaders and solicitors.
  • Uploaded required documentation to the digital platform PEXA to facilitate settlements of properties.
  • Exchanged contracts for the sale of land, ensuring that the vendor signed copy and purchaser signed copy matched exactly, before dating the counterpart contracts and making the agreement binding on the parties.
  • Closed files for solicitors as requested, ensuring that surplus funds were transferred back to clients and all invoices were paid.
  • Sent correspondence for solicitors digitally via email and physically via Express Post.
  • Generated a report of the commercial solicitor's outstanding matters which required billing, and provided the reports to the solicitors each month in order to bill and finalise matters.
  • Created and generated Cost Agreements for clients to sign and return.
  • Arranged digital execution of documents via platforms such as E-sign and DocuSign.
  • Assisted with weekly IT Training via Microsoft Teams, ensuring that the facilitator of the meeting's computer screen was visible to all staff and sound quality was maintained.
  • Answered incoming calls to my direct line with exceptional manners.
  • Saved emails from clients, solicitors, conveyancers and agents to their relevant digital files, ensuring that the "storyline" or timeline of a matter was maintained and up to date.
  • Added entries to the team calendar to ensure that the solicitors were on track for upcoming settlements and exchanges of contracts for the sale of land.
  • Ordered relevant documents, dealings and certificates for contracts from the Central Coast Council website and through InfoTrack.
  • Ensured work was completed by a strict timeframe with care.


Casual Retail Assistant

BCF (Boating, Camping, Fishing)
07.2024 - 01.2025
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Used the store phone to contact other BCF stores regarding products or queries for customers.
  • Assisted customers with honest and reliable product recommendations based on personal experience.
  • Collaborated with my co workers to ensure that safety was maintained, including performing 'team lifts' and wearing the correct PPE.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Operated the Point of Sales system with diligence and care to deliver satisfactory transactions and results to customers.
  • Picked and packaged online orders and click and collects.
  • Assisted customers with transporting their purchased goods to their vehicle.
  • Thoroughly inspected customer gas bottles to ensure that they were clean and safe for the team to refill.
  • Maintained tidiness on the shop floor and in the back dock.
  • Unpacked delivered stock from pallets with extreme care and safety.
  • Assisted management with the end of day operations, ensuring tills were balanced, refund receipts were accounted for and signed off, and daily earnings were placed into the safe.
  • Opened and closed the store, including the daily store set up and pack down.
  • Prevented damage and loss by conducting necessary bag checks and understanding suspicious behaviours.

Casual Retail Assistant

Best&Less
01.2022 - 09.2024
  • Trained new employees on company policies, procedures, and customer service standards.
  • Used diligence and care to operate a Point of Sales (POS) system to process sales, returns, online orders.
  • Greeted customers warmly and politely and providing them with directions and assistance to find their desired product.
  • Completed daily 're-sets' to ensure that impeccable tidiness was maintained across the shop floor.
  • Assisted in the process of opening and closing the store, including counting tills in the morning and ensuring that they are balanced at the end of the trading day.
  • Assisted management with checking and organising banking collection.
  • Picking and packaging click and collect orders and lay-buys.
  • Unpacked and organised stock from pallets, including accepting deliveries in the loading dock.
  • Updated product pricing and signage to reflect current promotions and discounts.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Politely and efficiently tended to customer queries and concerns.
  • Answered and handled the store phone using exceptional phone etiquette.
  • Prevented loss and damage by conducting bag checks where necessary and understanding suspicious behaviours.


Education

Higher School Certificate (HSC) -

Lake Munmorah High School
09-2024

Skills

  • Spreadsheet management
  • Confidentiality handling
  • Verbal communication
  • Trustworthy
  • Administrative operations
  • Telephone reception
  • Respectful
  • Customer relations
  • Customer service
  • Active listening
  • Selflessness
  • Relationship building
  • Payment processing
  • Empathy
  • Professional telephone demeanour
  • Filing
  • Sales expertise
  • Store maintenance
  • POS systems expert
  • Honesty

Awards

  • "Role Model" award - JB Dance (2021)
  • "Heart of Gold" award - Lake Munmorah High School, Year 12 Formal (2024)
  • First in Course - Studies of Society and Culture - Year 11 (2023)
  • Pursuit of Excellence - Personal Development, Health and Physical Education Year 10 and 11 (2022/2023)
  • First in Course - Advanced English - Year 11 (2023)
  • Year Advisor Award - Year 10 (2022)
  • "Most improved competitive senior dancer of the year" - JB Dance (2021)
  • And lastly, the rank of 2nd in course in all of my HSC subjects Year 12 (2024) including Society and Culture, Personal Development, Health and Physical Education, Legal Studies, Community and Family Studies, and Advanced English.

Interests

  • Reading
  • Camping
  • Photography
  • Road Trips
  • Creative Writing
  • Outdoor Recreation
  • Mental health advocacy
  • Dance
  • Fishing
  • Rugby League
  • Nature
  • History

Timeline

Administration Assistant - Commercial Law Team

Aubrey Brown Lawyers
01.2025 - Current

Casual Retail Assistant

BCF (Boating, Camping, Fishing)
07.2024 - 01.2025

Casual Retail Assistant

Best&Less
01.2022 - 09.2024

Higher School Certificate (HSC) -

Lake Munmorah High School

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Shaylee Kerrsmith