Shaylee McManus
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional literacy and numeracy skills, computer program knowledge and experience using ACT government programs. Call handling, administration and reception experience and well-versed in
self and time management. Experience working effectively to meet deadlines efficiently in fast-paced environments.
Overview
4
4
years of professional experience
Work History
ASO3, Emergency Department - Canberra Hospital
ACT Health
10.2023 - Current
- Enhanced overall patient experience through effective communication and compassionate care during emergency visits
- Updated and edited 100+ patient details daily in a fast-paced environment and emergencies
- Worked effectively to assist nursing and other staff under pressure of emergent situations
- Manage correspondence, answer phones, and direct inquiries to appropriate personnel
Administrative Assistant
Tattoo Power North Lyneham
12.2021 - 10.2023
- Lliaised with clients, and staff, ensured the studio was cleaned to OHS standards, and responded efficiently to inquiries via email and phone including reviews and complaints and resolved them promptly and professionally
- I have trained staff members to effectively partake in these duties as well as assist as a supervisor
Swimming Teacher / Barista
Aqua Harmony Kambah
11.2020 - 12.2021
- Supervise students, maintain the pool and equipment, plan and instruct lessons unsupervised and assist in the training of other swim instructors
- Experience in teaching and assisting children with extra care needs and intellectual disabilities
- As lead barista at the cafe on the premises, I maintained, cleaned, managed stock levels, supervised and trained junior baristas
APS 3 Service Officer
Services Australia
05.2020 - 09.2020
- Effective use in government programs and expertly assist clients with any Services Australia needs
- Provided exceptional customer service when making outgoing and taking incoming calls
- Great self and time management were essential working in an extremely fast-paced environment strict on schedules and reaching KPIs.
Education
Bachelors of Social Work -
Charles Sturt University
11.2026
UC Connect -
University of Canberra
06.2021
Year 12 Certificate -
Canberra College
2018
Skills
- Effective communicator
- Critical thinker
- Works well in teams and independently
- Efficient in fast-paced and pressured environments
- Microsoft Office Suite
- Call Management
- Complaint resolution
- Data entry proficiency
References
- Christine Jackson, +61 407 650 534, Manager
- Grace Gordon, +61 466 688 548, Manager
Timeline
ASO3, Emergency Department - Canberra Hospital
ACT Health
10.2023 - Current
Administrative Assistant
Tattoo Power North Lyneham
12.2021 - 10.2023
Swimming Teacher / Barista
Aqua Harmony Kambah
11.2020 - 12.2021
APS 3 Service Officer
Services Australia
05.2020 - 09.2020
Bachelors of Social Work -
Charles Sturt University
UC Connect -
University of Canberra
Year 12 Certificate -
Canberra College
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