Shaylee Tran

Branch Coordinator

• Managing the Adelaide Branch Office for COS
• Answering and directing phone calls.
• Welcome visitors and customers by greeting and answering or directing inquiries.
• Managing and scheduling meetings and appointments for staff and executives.
• Preparing and organising meetings and presentations for Sales reps and customer meetings.
• Maintain office presentation and inventory supplies.
• Assist and train new employees on Systems and Policies.
• Implement WH&S Policies and Procedures, as directed from HR
• Maintain relevant compliance documents for National Audits.
• Create and maintained filing systems, both paper and electronic.
• Greet visitors and directed them to the appropriate area or person.
• Follow up with customer inquiries via phone or email promptly.
• Update contact information lists regularly in accordance with company policy.
• Data Entry and Analysis reporting in Excel spreadsheets.
• Process invoices and coded documents according to company procedure standards.
• Monitor office budget expenditures on a monthly basis.
• Manage, scheduled and coordinate office functions, events and activities for employees.
• Assist with special projects as requested by management.
• Manage customer and supplier inquiries related to orders and quotes.
• Analysis Reporting for Sales Reps, Management and Customers.

Waitressing

• Provided prompt and friendly service in a fast-paced dining environment.
• Memorised Menu Items, specials and pricing
• Resolved customer complaints professionally to enhance dining experiences.
• Accurately took orders for food and drinks and delivered them to guests.
• Assisted with inventory control with restocking supplies.
• Assisted with Kitchen hand duties
• Maintained cleanliness and organization of dining areas throughout shifts.
• Processed payments
• Assisted in training new staff member

Office Admin

• Assist with the daily running and management of a dynamic interstate road transport business
• Clerical duties including data entry, filing, banking, maintaining petty cash and stock control of office supplies
• Administrative duties including accounts assistance, invoicing, manifesting and Myob duties
• Customer Service from first point of contact through to delivery of goods
• Client liaison regarding the collection, delivery of goods, pricing and other inquiries
• Operational duties including the scheduling and booking of trucks to be loaded/unloaded intra and interstate, liaising with warehouse and driver staff local and interstate
• Warehousing duties including consignment management and assessment, as well as forklift duties as required
• General housekeeping duties