Shayleigh Doherty
Mount Sheridan Cairns ,Qld
Summary
Deicated customer service officer with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Bendigo Bank
09.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with banking needs and inquiries.
Retail Sales Assistant
Catalog Cairns Dfo
03.2017 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Hospitality Worker
Society Night Club
08.2012 - 12.2014
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Assisted in setting up and breaking down banquet events.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Arts - Make Up
Makeup Your Mind Academy
Kuala Lumpur Malaysia08.2010
High School Diploma -
Aspley State Highschool
Brisbane, QLD12.2009
Skills
- Multitasker
- Thrive under pressure
- Senior Leadership Support
- Works well in a Team
- Money handling
- can learn new systems quickly
- Great communication skills
- Great IT skills
Timeline
Customer Service Advisor
Bendigo Bank
09.2019 - Current
Retail Sales Assistant
Catalog Cairns Dfo
03.2017 - 09.2019
Hospitality Worker
Society Night Club
08.2012 - 12.2014
Associate of Arts - Make Up
Makeup Your Mind Academy
High School Diploma -
Aspley State Highschool
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