Summary
Overview
Work History
Education
Skills
Timeline
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Shaylen Urszulak

Summary

Highly motivated individual versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organisational success. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.

Overview

7
7
years of professional experience

Work History

Duty Manager

Harp Hotel
11.2021 - Current
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimise waste
  • Implemented new procedures to optimise workflow efficiency within the front desk team
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times

Sales Associate

Footlocker
11.2020 - 03.2022
  • Completing store open and close e.g counting and dispensing
    cash, locking the store, preparing for the next day
  • Applied security and loss prevention training toward
    recognising risks and reducing store theft
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Maintained accurate inventory records to ensure adequate stock levels, minimising out-of-stock situations that could impact customer satisfaction
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience

Crew Member

McDonald's
06.2017 - 02.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register
  • Enhanced team productivity by maintaining a clean and organised workspace for crew members
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
  • Addressed customer needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires
  • Assisted with financial tasks such as cash handling, drawer reconciliation when needed

Education

Bachelor - Medical And Health Sciences

University of Wollongong
Wollongong, NSW
11.2025

First Aid - HLTAID011, HLTAID010, HLTAID009

CBD College
Wollongong
01.2024

Diploma - Medical And Health Sciences

University of Wollongong
Wollongong, NSW
11.2021

Skills

  • Exceptional customer service
  • Excellent communication skills
  • Financial management
  • Risk assessment
  • Conflict resolution
  • Operations management

Timeline

Duty Manager

Harp Hotel
11.2021 - Current

Sales Associate

Footlocker
11.2020 - 03.2022

Crew Member

McDonald's
06.2017 - 02.2021

Bachelor - Medical And Health Sciences

University of Wollongong

First Aid - HLTAID011, HLTAID010, HLTAID009

CBD College

Diploma - Medical And Health Sciences

University of Wollongong

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Shaylen Urszulak