Shayley Caruso

Retail Store Manager

Trinity Petroleum Services

11.2010 - 11.2025

Oversaw daily store operations, ensuring adherence to company policies and procedures.
Trained and mentored staff, fostering a culture of teamwork and customer service excellence.
Implemented inventory management systems, optimizing stock levels and reducing waste.
Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
Managed budgeting processes, controlling expenses while maximizing profitability across all departments.
Conducted regular performance evaluations, providing feedback to improve employee productivity and engagement.
Collaborated with upper management on strategic planning to enhance overall store performance and customer satisfaction.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Managed store organization, maintenance, and purchasing functions.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.