Shayley Caruso
Tully
Summary
Dynamic Retail Store Manager with a proven track record at Trinity Petroleum Services, excelling in customer service and inventory management. Successfully trained and motivated staff, leading to exceeded sales goals and enhanced store performance. Strong decision-making and problem-solving skills fostered a culture of teamwork and operational excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Trinity Petroleum Services
11.2010 - 11.2025
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a culture of teamwork and customer service excellence.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Managed budgeting processes, controlling expenses while maximizing profitability across all departments.
- Conducted regular performance evaluations, providing feedback to improve employee productivity and engagement.
- Collaborated with upper management on strategic planning to enhance overall store performance and customer satisfaction.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Tully State Highschool
Tully, QLD11-1994
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Store operations
- Highly motivated
- Stock inventory management
- Decision-making skill
- Friendly and outgoing
- Consistently dependable
- Staff scheduling management
- Supplier communication
- Sales performance analysis
Accomplishments
- Promoted to Site Manager in only 3 years.
- Supervised team of 18 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
First Aid and CPR Certificate
Food Safety Supervisor Certificate
Timeline
Retail Store Manager
Trinity Petroleum Services
11.2010 - 11.2025
High School Diploma -
Tully State Highschool
Awards
* Giving 100% in everything I do - 2020
* Team Development - 2021
* Supporting other Stores with training and supporting my Area Manager - 2021
* For Incredible work Ethic and Commitment to the Company - 2022
* Excellence in Site Leadership - 2023