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Shayli Moss
Narangba,QLD
Work Preference
Summary
Compassionate mental health support worker with experience in providing emotional and daily living assistance to individuals struggling with mental health disorders. Strengths include crisis management, patient advocacy, and therapeutic communication skills. Known for fostering patient trust while promoting wellness and independence. Previous work has resulted in improved patient coping skills and overall mental wellbeing.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Mental Health Practitioner
Community Support & Mental Health Practitioner
01.2022 - Current
- Provide individualized mental health and psychosocial support services to private clients within the community.
- Established and nurtured trusted, professional relationships with clients and families to enhance therapeutic engagement.
- Created and implemented personalized support strategies aligned with individual client needs to promote effective interventions.
- Facilitated achievement of personal goals, improved well-being, and increased community participation for clients.
- Communicate effectively with clients, families, healthcare providers, and support networks.
- Demonstrate strong problem-solving skills and adaptability in complex situations.
- Operate independently while maintaining high professional and ethical standards.
- Coordinate appointments, schedules, documentation, and client records.
- Maintain accurate case notes and confidential documentation.
- Manage all business operations including invoicing, budgeting, tax obligations, and financial record keeping.
Owner & Operator
Sage & Arrow Orthopaedic Dog Beds
01.2021 - Current
- Oversee budgeting, reporting, inventory management, and business growth initiatives.
- Managed customer service, supplier relationships, and order fulfillment to maintain operational efficiency and client satisfaction.
- Managed Shopify website and daily business operations to ensure smooth functionality and customer satisfaction.
- Created social media marketing campaigns and digital content to enhance brand visibility and engagement.
- Captured high-quality branded images and designed promotional materials for marketing campaigns.
- Build and maintain strong customer relationships and brand loyalty.
Owner & Photographer
Photography Business
01.2019 - 01.2021
- Managed all aspects of business operations, administration, and marketing.
- Conducted client consultations and coordinated photography sessions.
- Produced and edited professional photographic content.
- Managed bookings, invoicing, contracts, and scheduling.
- Developed social media content and marketing campaigns.
- Built strong client relationships resulting in repeat business and referrals.
Admissions Officer
Bolton Clarke
01.2017 - 01.2019
- Liaised with clients, families, healthcare professionals, and stakeholders to facilitate effective communication and support for admissions.
- Processed residential aged care admissions and onboarding to ensure seamless integration for new residents.
- Delivered exceptional customer service in a high-volume environment.
- Managed sensitive client information and documentation.
- Maintained accuracy across databases, contracts, and financial information to uphold compliance and support informed decision-making.
- Managed competing priorities while meeting strict deadlines.
Skills
- Mental health assessment
- Individualized support
- Case documentation management
- Client relationship management
- Community outreach
- Appointment coordination
Certification
- Certificate III in aged care
- Simply ADHD course - ADDCA
- Certificate III teacher Aide
Timeline
Mental Health Practitioner
Community Support & Mental Health Practitioner
01.2022 - Current
Owner & Operator
Sage & Arrow Orthopaedic Dog Beds
01.2021 - Current
Owner & Photographer
Photography Business
01.2019 - 01.2021
Admissions Officer
Bolton Clarke
01.2017 - 01.2019