Shaylyn WHAIT
Aberglasslyn,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Officer + Repairs
Hume Community Housing
03.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Issued work orders for all repairs needs.
- Followed up with customers on contractor attendances and compliance.
- Processed Invoices
Childcare Educator
Story House Early Learning
12.2022 - 03.2023
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Customer Service Receptionist
National Pipeline Supplies, Rutherford
08.2022 - 12.2022
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Responded to customer requests for products, services, and company information.
- Managed Monthly account remittances and provided corresponding invoices to Accounts for payment
Childcare Educator
Goodstart Early Learning
03.2020 - 07.2020
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Assets Assistant
Southern Cross Housing Nowra
08.2019 - 03.2020
- Maintenance/repairs enquiries, Issuing work orders to trade, Time frame compliance, Assisting contractors and other staff with customers, Customer satisfaction surveys, Eftpos transactions.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Receptionist Administrator
Southern Cross Housing Nowra
09.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
Education
Certificate III in Early Childhood Education and Care - Early Childhood Education
TAFE NSW
Nowra12.2016
High School Certificate -
Nowra High School
Nowra, NSW11.2014
Skills
- Data Communications
- Data Entry
- Call Center Operations
- Payment Processing
- Customer Support
- Reception Desk Management
- Billing and Payment Processing
- Customer and Client Relations
- Microsoft Word
- Customer Relations
- Administrative Support
Timeline
Customer Service Officer + Repairs
Hume Community Housing
03.2023 - 08.2023
Childcare Educator
Story House Early Learning
12.2022 - 03.2023
Customer Service Receptionist
National Pipeline Supplies, Rutherford
08.2022 - 12.2022
Childcare Educator
Goodstart Early Learning
03.2020 - 07.2020
Assets Assistant
Southern Cross Housing Nowra
08.2019 - 03.2020
Receptionist Administrator
Southern Cross Housing Nowra
09.2018 - 08.2019
Certificate III in Early Childhood Education and Care - Early Childhood Education
TAFE NSW
High School Certificate -
Nowra High School
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