Shayma Kamil
STUDENT OF BACHELORS AND MASTERS OF TEACHING
Merrylands
Summary
A goal-orientated individual with the ability to demonstrate a compassionate attitude and a growth mindset to develop young minds and inspire a love of learning seeking a full time position in retail management. Focused on exceeding sales goals and providing outstanding customer service. Ready to learn new skills from dynamic team and to bring value through retail experience
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jetstar Check In Agent
Jetstar Airways
01.2023 - 12.2023
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
Reading Cinemas Customer Service
Anne
01.2019 - 01.2023
- Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
- Lead a team of 10 to develop strategies to be implemented towards the growth of the cinemas
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Support Worker
Care Four Choice Disability
01.2021 - 01.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Call Centre
Obrein Autoglass Head Office
01.2020 - 01.2021
- Demonstrated exceptional problem-solving skills when faced with unexpected obstacles during the installation process.
- Increased company's reputation for excellence through meticulous attention to detail in each installation project.
Education
Bachelor of arts (pathway to teaching primary) -
WESTERN SYDNEY UNIVERSITY
MASTER OF TEACHING - undefined
PRESENT2023
Skills
undefined
Certification
FIRST AID + CPR
Timeline
Jetstar Check In Agent
Jetstar Airways
01.2023 - 12.2023
Support Worker
Care Four Choice Disability
01.2021 - 01.2022
Call Centre
Obrein Autoglass Head Office
01.2020 - 01.2021
Reading Cinemas Customer Service
Anne
01.2019 - 01.2023
Bachelor of arts (pathway to teaching primary) -
WESTERN SYDNEY UNIVERSITY
MASTER OF TEACHING - undefined
PRESENT2023
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