Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Waitress

Shayna Bickham

Huntly,VIC

Summary

Proven in enhancing customer satisfaction and streamlining operations, I leveraged strong multitasking and team collaboration skills at EUROA HOTEL and McDonald's. I excelled in cash handling, complaint resolution, food safety, customer service and more, significantly improving service efficiency. I dedicate my spare time to make my surroundings clean and professional for customers, ensuring there are no complaints of having an unclean environment.

Overview

1
1
year of professional experience

Work History

Waitress

EUROA HOTEL Responsibilities
06.2024 - 09.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Crew Member

McDonald's
04.2023 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

Certificate II - Family And Community Services

Benalla Flexible Learning Centre
Benalla, VIC

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Memory retention
  • Complex Problem-Solving
  • Accurate money handling
  • Complaint resolution
  • Food safety understanding
  • Performance Improvement
  • Seating arrangements
  • Order Management
  • Table setting knowledge
  • Front-of-house display creation
  • Reliable
  • Highly motivated

Volunteer Work

Mollyulah Festival 2024

CWA Mother’s Day lunch catering

Estia Health Benalla

Timeline

Waitress

EUROA HOTEL Responsibilities
06.2024 - 09.2024

Crew Member

McDonald's
04.2023 - 07.2023

Certificate II - Family And Community Services

Benalla Flexible Learning Centre

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Shayna Bickham