Shayna Davies
Peregian Springs,QLD
Summary
Dynamic professional with a proven track record in small business operations and customer relations, honed as the Owner of Straight Up Pilates and through roles at Baycorp NZ and Broadlands Finance Ltd. Expert in relationship building and verbal communication, adept at streamlining processes for efficiency and fostering strong client connections. Achieved significant repeat business through exceptional service and strategic partnerships.
Overview
29
29
years of professional experience
Work History
Owner and Pilates Teacher
Straight Up Pilates
03.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Working with other healthcare providers, helping clients access care plans through there GPs.
- Working with clients on the NDIS Scheme, taking referrals from osteopaths, physiotherapists specifically but no always pelvic floor and women's health Physios.
- Working with teenage girls, that are not comfortable going to a gym.
- Providing a safe and excepting environment for women to look after themselves.
- Being a confidant to many.
Travel
04.2004 - 01.2011
I Travelled the USA for nearly a year then gave birth to my son in 2005 back in New Zealand, where i took the next five years off to raise him.
Recovery Manager
Broadlands Finance Ltd
01.2002 - 01.2004
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
- Mentored junior team members to strengthen their skills, improving overall team performance in managing recoveries.
- Viewing potential losses, fraudulent contracts preparing projected losses and write offs for board of directors.
Recovery Officer
Senate Finance Ltd
01.1999 - 01.2002
- Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.
- Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
- Kept abreast of industry trends and regulatory changes, adapting tactics accordingly to maintain compliance with applicable laws and regulations.
- Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
- Developed a new Ledger for write offs and payments plans with IT, to make it possible to use duel systems at the same time, while keeping all existing information on the same file.
Accounts Assistant
Sommerset Grand Metropolis
01.1998 - 04.1999
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Collections Agent
Baycorp NZ
01.1996 - 03.1998
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Working With Children Current Blue Card
QueenslandCertificate IV in Youth Work CHC40421 Undertaking
CQ University CHCCOM002 Use Communication To Build Relationship
CQ University01-2024
CHCDIV001 Work With Diverse People
CQ University01-2024
Certificate of Completion NAT10971001 - Provide Info, Referral Advise On Justice Related
TAFE Queensland
Bracken Ridge, QLD01-2024
Certificate IV - Contemporary Pilates And Teaching Methodology
Tensegrity Training
Queensland10.2014
Advanced Diploma - Contemporary Pilates And Teaching Methodology
Tensegrity Training
Queensland10.2014
Certificate IV - Comprehensive Pilates Teacher Training
Body Art And Science International
USA08.2013
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner and Pilates Teacher
Straight Up Pilates
03.2011 - Current
Travel
04.2004 - 01.2011
Recovery Manager
Broadlands Finance Ltd
01.2002 - 01.2004
Recovery Officer
Senate Finance Ltd
01.1999 - 01.2002
Accounts Assistant
Sommerset Grand Metropolis
01.1998 - 04.1999
Collections Agent
Baycorp NZ
01.1996 - 03.1998
Working With Children Current Blue Card
Certificate IV in Youth Work CHC40421 Undertaking
CHCCOM002 Use Communication To Build Relationship
CHCDIV001 Work With Diverse People
Certificate of Completion NAT10971001 - Provide Info, Referral Advise On Justice Related
TAFE Queensland
Certificate IV - Contemporary Pilates And Teaching Methodology
Tensegrity Training
Advanced Diploma - Contemporary Pilates And Teaching Methodology
Tensegrity Training
Certificate IV - Comprehensive Pilates Teacher Training
Body Art And Science International
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