Shaynah Corey
Kalgoorlie,WA
Summary
Senior Administration Officer with strong background overseeing administrative activities. Resourceful expert at Microsoft programs such as Word, Excel and Publisher; managing multiple projects and events at a time and coordinating with other team members. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Senior Administration Officer
Merredin Community Resource Centre
Merredin , WA
08.2022 - Current
- Developed and maintained filing systems and databases for confidential information.
- Organised meetings, conferences, room and equipment hire.
- Prepared flyers, reports, memos, letters and other documents as required.
- Coordinated internal and external communication activities including emails, mailings and telephone calls.
- Trained new team members on office procedures and daily duties.
- Supervised junior administrative staff members in their daily duties.
- Managed daily cash operations and maintained accurate records of all transactions.
Customer Service Representative
Merredin French Hot Bread
Merredin , WA
05.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalised assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Certificate II in Tourism
North Regional Tafe06-2024
Certificate II in Business
North Regional Tafe06-2024
Western Australian Certificate of Education -
Merredin College
Merredin09-2021
Certificate II in Building And Construction
Central Regional Tafe09-2021
Skills
- Project management and strategic decision making
- Ability to prioritise tasks effectively, ensuring efficient allocation of tasks and resources
- Proficiency in graphic design tools such as Adobe Photoshop, Canva or Publisher
- Detail orientated when planning and organising events and/or activities
- High interpersonal communication skills
- Ability to train, mentor and collaborate with other team members
References
References available upon request.
Timeline
Senior Administration Officer
Merredin Community Resource Centre
08.2022 - Current
Customer Service Representative
Merredin French Hot Bread
05.2020 - 07.2022
Certificate II in Tourism
Certificate II in Business
Western Australian Certificate of Education -
Merredin College
Certificate II in Building And Construction
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