Shayne SHEVELLING
Urangan,QLD
Summary
Proven leader with extensive experience in hospitality management, notably at Ramada By Wyndham, where I excelled in people management and security awareness. Skilled in transforming customer complaints into positive experiences, demonstrating a strong blend of strategic oversight and interpersonal skills. Achieved significant improvements in guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Night Manager
Ramada By Wyndham
03.2023 - Current
- On-site from 9pm - 6am Monday to Saturday & 7pm - 7am on Sunday.
- Handling ALL after hours care for the resort.
- Fire Warden
- Attending ALL call outs and take appropriate measures to each situation.
- Communicate with reception each morning and night to ensure a smooth hand over is given.
Sale Consultant
Universal Home Improvements
03.2023 - Current
I have a full time position at Universal Home Improvements.
9am - 5pm Monday - Friday.
Food and Beverage Attendant
The Boat Club
01.2022 - 03.2023
Restaurant Manager
Smokey Joes - Ramada
06.2018 - 01.2022
Ramada Hervey Bay On-site Restaurant
Smokey Joe’s Café food & Beverage Attendant :
June 2018 – July 2019
Smokey Joes Supervisor:
July 2019 - July 2021
Smokey Joe’s Café Restaurant Manager:
July 2021 – Jan 2022
Skills
- People Management
- Security Awareness
- Complaint Handling
Additional Information
References:
- Ramada Accounts Financial Manager: Margaret Collins - 07 4197 0560 / 0403 524 542
- Ramada Front Office Supervisor: Adam Rae - 07 4197 0500 / 0450 077 635
- Ramada Encore Whale Cove Night Call: Jenna O'Brien - 0434 620 098
- Ramada Encore Whale Cove Holiday Letting Manager: Kaytlin Rae 07 4194 7000 / 0435 926 601
- Professionals Property Manager (Character References): Melissa Roudier 0407 265 080
I am required to supply 2 weeks notice to Ramada if successful.
I look forward to hearing from you.
Kind Regards,
Shayne
Timeline
Night Manager
Ramada By Wyndham
03.2023 - Current
Sale Consultant
Universal Home Improvements
03.2023 - Current
Food and Beverage Attendant
The Boat Club
01.2022 - 03.2023
Restaurant Manager
Smokey Joes - Ramada
06.2018 - 01.2022
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