Shayne Aberhart
Bundaberg,QLD
Summary
Customer service professional focused on delivering impactful solutions and fostering positive relationships. Skilled in troubleshooting, resolving complex issues, and enhancing customer satisfaction. Known for effective communication and adaptability in dynamic environments, ensuring seamless team collaboration and achieving consistent results.
Overview
21
21
years of professional experience
Work History
Customer Solutions Specialist
Probe CX
01.2023 - 08.2025
- Assisted customers in navigating goods and services availability.
- Responded to customer inquiries via phone effectively.
- Documented customer interactions accurately in SIEBEL systems.
- Collaborated with team members to resolve customer issues timely.
- Maintained up-to-date knowledge of services and processes.
- Identified common issues and provided feedback for service improvement.
- Supported training for new team members on customer service protocols.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Sought ways to improve processes and services provided.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Escalated customer issues to management for appropriate action to be taken.
- Identified and resolved discrepancies and errors in customer accounts.
Funeral Director
Browns Funerals
02.2016 - Current
- Coordinated funeral services, ensuring personal touches for families during difficult times.
- Managed preparation of deceased individuals, adhering to industry regulations and best practices.
- Provided guidance to families on service options, helping them make informed decisions.
- Collaborated with local authorities for necessary permits and documentation compliance.
Administrator / Receptionist
Joe Knott Smash Repairs
03.2019 - 11.2020
- Streamlined administrative processes to enhance office efficiency and reduce turnaround times.
- Managed scheduling for meetings, appointments, and events to optimize team productivity.
- Coordinated communication between departments to ensure timely information flow and project alignment.
- Maintained accurate records and documentation using electronic filing systems for improved accessibility.
Advanced Emergency Medical Technician
St John Ambulance
03.2015 - 08.2017
- Administered emergency medical care in high-pressure situations, ensuring patient stability and safety.
- Collaborated with healthcare teams to coordinate response efforts during emergencies and mass casualty incidents.
- Conducted thorough patient assessments, utilizing advanced life support techniques to inform treatment decisions.
- Trained and mentored junior EMTs on best practices for emergency response and patient care protocols.
Lead Customer Service Manager
Kronos Networks, Game Server Hosting
03.2013 - 05.2016
- Led customer service team in resolving complex issues, enhancing client satisfaction and retention.
- Analyzed customer feedback to identify trends, driving process improvements across support functions.
- Mentored junior staff in best practices, promoting professional development and knowledge sharing.
- Spearheaded initiatives to enhance the customer experience, resulting in increased loyalty and referrals.
Traffic Controller
Traffic Group Australia
02.2010 - 10.2013
- Directed traffic flow to ensure safety and efficiency in high-traffic areas.
- Coordinated with law enforcement and emergency services during incidents.
- Monitored real-time traffic conditions using advanced signaling systems.
- Implemented safety protocols to reduce accidents and improve compliance.
IT Systems Administrator / Teacher
Booth College
01.2009 - 06.2010
- Managed server installations and configurations to ensure optimal system performance.
- Implemented network security protocols to protect sensitive data from unauthorized access.
- Optimized backup and recovery procedures, enhancing data integrity and availability.
- Led troubleshooting efforts for hardware and software issues, minimizing downtime across systems.
- Developed engaging lesson plans to foster student understanding and critical thinking skills.
- Implemented diverse teaching strategies to accommodate various learning styles and enhance classroom participation.
Warehouse Worker
Harvey Norman
05.2005 - 05.2006
- Operated forklifts to efficiently transport materials within warehouse environment.
- Implemented improved storage solutions, enhancing space utilization and accessibility.
Education
Certificate III - Warehousing
Sarina Russo
Bundaberg06-2014
Diploma - Information Technology (Advanced Networking)
Central Queensland University
Bundaberg / Remote11-2009
Certificate III - Conservation And Land Management
Impact Bundaberg
Bundaberg10-2008
High School Diploma -
Kepnock State High School
Bundaberg, QLD11-2007
Skills
- Goal setting and achievement
- Client retention strategies
- Spreadsheet tracking
- Database maintenance
- Complaint investigation
- Record preparation
- Form processing
- Reporting and documentation
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- OSHA regulations
- Compassionate communication
- Regulatory compliance
Timeline
Customer Solutions Specialist
Probe CX
01.2023 - 08.2025
Administrator / Receptionist
Joe Knott Smash Repairs
03.2019 - 11.2020
Funeral Director
Browns Funerals
02.2016 - Current
Advanced Emergency Medical Technician
St John Ambulance
03.2015 - 08.2017
Lead Customer Service Manager
Kronos Networks, Game Server Hosting
03.2013 - 05.2016
Traffic Controller
Traffic Group Australia
02.2010 - 10.2013
IT Systems Administrator / Teacher
Booth College
01.2009 - 06.2010
Warehouse Worker
Harvey Norman
05.2005 - 05.2006
Certificate III - Warehousing
Sarina Russo
Diploma - Information Technology (Advanced Networking)
Central Queensland University
Certificate III - Conservation And Land Management
Impact Bundaberg
High School Diploma -
Kepnock State High School