Shayne Crole
Cardwell,QLD
Summary
Committed, hard-working individual with a strong work ethic. Looking for a challenging career change. Seeking full time work. Strong desire to succeed in any role. Dedicated to all tasks and takes pride in appearance and work. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and registered for PRODA.
Overview
31
31
years of professional experience
Work History
Store Manager
Cardwell IGA
Cardwell, QLD
07.2019 - 03.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Cashier, Administration Officer
Cardwell IGA
01.2008 - 01.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Area Manager
Childcare Providers Pty. Ltd
01.2006 - 01.2007
- Trained childcare providers in instructional approaches to help young children develop foundational learning concepts.
- Backed up childcare providers with resources and support to successfully manage classroom environments.
- Oversaw work of 6 childcare centres.
- Established and enforced modern educational standards to support student needs.
- Recruited and trained top-quality educators and support staff to maximize program success.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Interpreted government codes to meet safety and security codes.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Childcare Assistant
Cardwell Early Learning
01.1998 - 01.2006
- Group Leader to Director of the Centre)
- Used calm, positive and encouraging approach with youth.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Directed activities to promote growth in mental, emotional and educational areas.
- Promoted safe and positive environment for all children, peers and other personnel.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Participated in various staff events, which included workshops and development meetings.
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
- Offered key emotional support to special needs youth.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Maintained supplies inventory to prevent supply shortages and excess stock.
- Optimized staffing levels with strategic scheduling and task delegation.
Childcare Provider
Home Daycare
Cardwell
01.1994 - 01.1996
- Looking after a child in their home)
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Discussed developments, behavior and concerns with parents or guardians.
- Recorded behavior, food and medication dispensing information.
- Completed daily paperwork Child Protection Services and Resource and Referral Centers.
- Maintained safe, healthy and comfortable childcare environment.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Assisted children with social, emotional and behavioral development.
Cashier and food preparation
Ampol Service Station
Cardwell
01.1992 - 01.1993
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received payments for products and issued receipts.
Villa Tiling Service
Hervey Bay
01.1989 - 01.1992
- Accepted and completed cash, check and credit card payments.
- Answered incoming telephone calls to provide store, products and services information.
- Fostered relationships with customers to expand customer base and retain business.
Medical Receptionist
Cardwell Family Practice
01.2020
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Followed infection control procedures to protect patients and staff in waiting area.
Education
Medical Reception And Business Administration -
Australian Online Courses
Year 8 -
Concordia College (Toowoomba)
Years 9 and 10 -
Hervey Bay High School
College Certificate 3 in Hospitality -
Hervey Bay Senior
Certificate 3 in Children’s Services -
Barrier Reef Institute of TAFE
Diploma - Children’s Services
Barrier Reef Institute of TAFE
Advanced Diploma - Childcare
Barrier Reef Institute of TAFE
Skills
- Employee supervision and motivation
- Store operations oversight
- Retail inventory management
- Risk management
- Staff training and development
- Team-oriented
- Program implementation
- Reliable
- Outstanding communication skills
- Schedule management
- Front desk operations
- Patient callbacks
- Records management
- Records maintenance
- Telephone etiquette
- Proficient in Best Practice and Proda
- Working collaboratively
- Data Management
- Clerical
- Customer service
- People skills
Personal Information
Personal Particulars
, Name:, Date Of Birth: 10/06/1972,
, Reliable—willing and able to show up on time.
Honest and trustworthy, good attitude and strong sense of commitment.
Able to work unsupervised or as part of a team, keen to learn. Stay calm in stressful situations.
Excellent skills in communication and conflict resolution
References
Referee’s
Astrid Robson, (Personal Reference): 0409 127 379
Andy Fleming – Operations Manager – Outback Stores 0458 122 861
Michael Borg – CEO – Outback Stores 0438 387 308
Julie McKay – Owner/RN – Cardwell Family Practice 07 40668 533
Carmen Edmondson – Practice Manager – Cardwell Family Practice 0407 767 637
Interests
Volunteer Work
, Cardwell RSL (volunteer)
Cardwell Opportunity Shop (volunteer)
Cardwell Ambulance Committee (President)
Cardwell And District Softball Club Inc. (President)
Kennedy State School P and C (President)
Personal Qualities,
Interests/Hobbies
, Reading
Softball
Reiki and Natural Therapies
Qualifications/Licences
First Aid Certificate
Queensland Drivers Licence
RSA
Reiki Master
Access Bars Practitioner
Timeline
Medical Receptionist
Cardwell Family Practice
01.2020
Store Manager
Cardwell IGA
07.2019 - 03.2020
Cashier, Administration Officer
Cardwell IGA
01.2008 - 01.2020
Area Manager
Childcare Providers Pty. Ltd
01.2006 - 01.2007
Childcare Assistant
Cardwell Early Learning
01.1998 - 01.2006
Childcare Provider
Home Daycare
01.1994 - 01.1996
Cashier and food preparation
Ampol Service Station
01.1992 - 01.1993
Villa Tiling Service
01.1989 - 01.1992
Medical Reception And Business Administration -
Australian Online Courses
Year 8 -
Concordia College (Toowoomba)
Years 9 and 10 -
Hervey Bay High School
College Certificate 3 in Hospitality -
Hervey Bay Senior
Certificate 3 in Children’s Services -
Barrier Reef Institute of TAFE
Diploma - Children’s Services
Barrier Reef Institute of TAFE
Advanced Diploma - Childcare
Barrier Reef Institute of TAFE