Shayne Ostwald

An executive leader with over 20 years’ experience in delivering positive business outcomes through collaborative team building, customer service, effective planning, and management of resources. I am recognised for the ability to position, change, and lead all components of a business. This business methodology has meant that I deliver sustainable enterprise success to all facets of an organisation. I am noted for my task-oriented & execution-based management style. Equally, I am people-focused with the strong belief that gaining the respect of key stakeholders (both internal & external) is the corner stone of any successful organisation.

• Member of the TAFE Queensland (TQ) Brisbane executive team, comprising the General Manager, Executive Director Finance, Executive Director Education & Training & Executive Director Business Innovation & Commercialisation.
• Executive lead for the establishment of new, and the reinvigoration of existing TQ campuses within the Brisbane region. These campuses include Southbank, Yarrabilba, Logan, Redcliffe, Bracken Ridge, and Caboolture.
• Executive lead for developing and managing successful partnerships with higher education providers. I have executive level relationships with Griffith University, Sunshine Coast University, Southern Queensland University, Federation University and Canberra University.
• Executive lead for developing and managing successful partnerships with (190+) high schools in the Brisbane region.
• Executive lead for developing significant international contracts. These include Le Cordon Bleu, International Baccalaureate & World Academy of Sport.
• Executive level stakeholder management with significant organisations, such as Flight Centre, Citibank, ING, National Australia Bank, Australian Defence Force, multiple Universities, Aviation Australia, government agencies and services.
• Successfully established a commercialisation function for the development and marketing of non-traditional TAFE educational programmes.
• Successfully established and marketed new educational programmes for TAFE Queensland, most notably the Diploma of Aviation which has been expanded to six satellite campuses throughout Australia.
• Established and the executive lead for the TQ Academy of Sport project across of Queensland. This initiative is TQ’s response to the 2032 Brisbane Olympics, incorporating elite sports, community service obligations and accessibility to high-school students and adult learners.
• Re-organised TAFE Queensland Brisbane’s administration and customer / student facing staff, providing a unified & focused approach to managing customer /student inquiries. This initiative affected over three hundred administration staff across ten campuses.
• Executive lead for the implementation of the whole of organisation Student Management System (SMS) in TQ Brisbane. This affected 1300 staff members and all elements of the student / customer life cycle from initial inquiry, teacher timetabling, finance, resources planning and allocation.
• Established the Continuous Improvement Process initiative and TQ Brisbane Enterprise Programme Office.
• Achieved a revenue budget performance in student recruitment and in consultation with the Executive Director of Education & Training, increased customer satisfaction in terms of educational outcomes and a positive student experience whilst studying at TQ Brisbane.
• Implemented a whole of organisation CRM approach affecting approximately one thousand staff members across 60 campuses.
• Implementation of a Customer Success’ approach to all TQB student facing administration staff.
• Implementation of a ‘Digital Deep Link’ methodology for the TQB inquiry to enrolment process.
• The directorate I lead rates consistently rates highest for employee satisfaction within the TQ Brisbane region.
• Implementation of the ‘Sales Force Automation’ methodology into a national sales force.
• Transformed the Oki Business Centre and Network Office Supplies from two unstructured private businesses into a single entity with distinct functions incorporating: sales; operations (service divisions), accounts/finance and general administration.
• Increased the Oki Business Centre/Network Office ‘Revenue’ and ‘EBIT’ against Budget within 6 months.
• Successfully implemented a ‘whole of government’ procurement solution for the management of marketing / printed product, digital assets, and warehouse logistics for the Queensland Government. This project was delivered within budget and the allotted timeframe.
• Re-positioned Wellcom Brisbane as a viable supplier into the Qld Market. This was achieved by employing qualified staff, systemising processes, and procedures, retiring redundant equipment, and aligning the organisation’s core capability to customer requirements.
• General management of all back of house functions for Wellcom Brisbane, including finance, human resources, facilities, plant, and equipment.
• Managed Corporate Express’ NSW and Qld Marketing Services business, inclusive of six operating units with over two hundred specialist staff.
• Successfully re-structured Corporate Express’ NSW and QLD marketing services divisions with the result of delivering more effective customer service and reduce operating costs, this was done by re-organising roles & responsibilities and implementing sustainable procedures and systems.
• Lead the teams that successfully rebid for major tenders in Qld and NSW’s including Flight Centre, Brisbane City Council, Citigroup, HSBC, ING, NAB and Visy.
• Initiated and developed high performance cultures through the recognition of teams and individuals. This was done by providing staff with opportunities to challenge their abilities with the intent of realising their full capability.