- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximise brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimise resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organisations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favourable terms to control costs and improve product offerings.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events and conferences
to promote products and network with business owners and prospective clients.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Fostered a positive work environment
- Participated in engaging with community through local events.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Accomplished multiple tasks in a fast-paced environment.
- Negotiated contracts with clients, securing profitable deals. Expanding the customer basis to largely entail commercial clients.