Summary
Overview
Work History
Skills
Websites
Accomplishments
Being healthy and active as well as inspiring the next generation to live a happy healthy life
Timeline
Generic

Shayne Sutherland

Yamba,NSW

Summary

Successful Owner/Operator with expertise in the tourism industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Overview

8
8
years of professional experience

Work History

Owner Operator

Surf Camp Down Under
09.2016 - Current
  • Built Surf Camp Down Under from scratch starting with 0 clients transforming into a very successful local business running now with over 100 people/ week participating in our programs, with higher numbers throughout school holiday periods.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed long-term strategic goals for the business based on market.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior enjoyable surf related experiences to customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Contributed positively to the local community through involvement in various events or charitable organisations.
  • Trained and motivated employees to perform daily business functions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Support Worker

Life 2 Life
10.2018 - Current
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Taking a unique approach to care work and enabling clients to exceed there current standard of living.
  • Taking a unique approach to care work and enabling clients to exceed there current standard of living
  • Helping clients reach personal goals and encouraging them push past there comfort limits.

Hospitality Manager

The Mexcian Yamba
11.2018 - 03.2020
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
  • Increased customer service ratings significantly through personable service.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.

Hospitality Worker

Yamba YHA
09.2016 - 11.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Stored guest valuables in safe and individual boxes for security.
  • Acknowledged outstanding staff performance to boost morale.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.

Surf Guide/ Guest Host

Matanavusi Eco Resort
04.2016 - 06.2016
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Collaborated with marketing teams to create promotional materials that effectively communicated the unique selling points of each tour.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.

Surf Guide/ Guest Host/Certified Lifeguard

Namotu Island Resort
03.2016 - 04.2016
  • Facilitated group bonding activities among participants, fostering a sense of camaraderie during multi-day excursions.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.

Skills

  • Special Promotions Planning
  • Planning and Delivering Events
  • Performance Improvements
  • Financial Management
  • Strong Work Ethic
  • Hiring
  • Marketing Strategies
  • Customer Relations
  • Relationship Building
  • Dependable and reliable

Websites

Accomplishments

Named new affiliated Surf School of the Year 2023 by Surfing Australia

Nominated for Clarence Valley Citizen of the year Awards

Holding multiple successful charity events throughout the last few years

Being healthy and active as well as inspiring the next generation to live a happy healthy life

There is nothing more important to me than health, fitness and mental wellbeing, I absolutely love being around positive environments as well as love being around motivated upbeat people who are passionate about what they do. 

i believe that I can bring amazing positive energy to any work envirnment that I'm passionate about and feel that I would be an assest to  the Clarence Valley Council and the role as Community Project Officer - Engagement 

Timeline

Hospitality Manager

The Mexcian Yamba
11.2018 - 03.2020

Support Worker

Life 2 Life
10.2018 - Current

Owner Operator

Surf Camp Down Under
09.2016 - Current

Hospitality Worker

Yamba YHA
09.2016 - 11.2018

Surf Guide/ Guest Host

Matanavusi Eco Resort
04.2016 - 06.2016

Surf Guide/ Guest Host/Certified Lifeguard

Namotu Island Resort
03.2016 - 04.2016

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Shayne Sutherland