SHAYON SAHA
Woolner,NT
Summary
A highly motivated professional with a strong background in administration, Information Technology, and educational support, holding a Master's degree in Information Technology with a specialization in Cybersecurity. Demonstrated robust problem-solving skills and effective communication with diverse stakeholders. Experienced in coordinating educational programs, teaching, and engaging students through various instructional strategies. Committed to delivering excellent customer service, fostering teamwork, and continuously improving processes. Proven track record in creating engaging content for CDU's Faculty of Arts and Society. Dedicated to fostering an inclusive and supportive learning environment and enhancing student academic success. Skilled in digital content management, social media engagement, and event coordination, with a strong focus on student support and program development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Administration Officer
Faculty of Arts and Society, Charles Darwin University
2023.02 - Current
- Coordinating Educational Programs: Plan, organize, and implement intensive short courses, including travel to remote locations, ensuring effective delivery and support.
- Supervision and Support: Provide setup and ongoing support for Higher Degree Research (HDR) students, facilitating their academic success and smooth onboarding processes.
- Content Management and Web Technologies: Champion and implement best practices for content management systems, web technologies, and IT methodologies to optimize content creation, distribution, and accessibility.
- Faculty Communication and Promotion: Manage faculty web pages and social media platforms, including Facebook and Waterhole, ensuring accurate, relevant, and engaging content.
- Financial Management: Handle financial tasks and processes for the faculty, including reimbursements for professional and academic staff and students.
- Academic Engagement and Support: Process casual staff contracts and timesheets, coordinate new staff inductions, and manage onboarding and exit procedures, including IT access, office space, and training.
- Event Coordination: Organize and manage faculty events, such as conferences, workshops, and seminars, enhancing student and staff engagement.
- Orientation Programs: Arrange orientation events at different locations for the Faculty Day, ensuring new students are welcomed and well-informed.
- Peer Learning Support Models: Utilize CALLISTA, One Education, and Area 52 systems to streamline student support services.
- Cultural Sensitivity and First Nations Knowledge: Participate in innovation team projects and completed cultural sensitivity training, applying this knowledge to support First Nations students effectively.
Senior Technical and Customer Support Specialist
Telstra
2022.01 - 2023.02
- Client Assistance and Sales: Provided assistance and sales support to 15-20 clients per day, ensuring customer satisfaction.
- Order Processing: Utilized software like Siebel and Console to process orders and access customer details efficiently.
- Communication Skills: Demonstrated excellent personal and professional communication skills by responding to and assisting customers from diverse backgrounds.
- Cultural Sensitivity: Maintained cultural sensitivity when dealing with customers and presenting the store positively.
- New Hire Training: Trained new hires, ensuring they were well-organized and equipped to deliver exceptional customer service.
- Store Support: Traveled across different stores to provide support and assistance, fostering consistency and efficiency in service delivery.
- Customer Service: Responded to inquiries and provided assistance to ensure quality and personalized service to customers.
- Technical Support: Confidently handled technology faults, complaints, and troubleshooting issues, maintaining high customer satisfaction.
- Mentorship: Mentored junior advisors, fostering a culture of continuous learning and development.
Team Leader - Customer Vehicle Representative
HERTZ
2022.01 - 2022.06
- Customer Service: Provided excellent customer service by promptly addressing inquiries and concerns.
- Reservation Assistance: Assisted customers with rental car reservations, changes, and extensions.
- Team Performance Monitoring: Monitored team performance, offering feedback and strategies to enhance service quality and operational efficiency.
- Transaction Processing: Processed customer transactions accurately using Hertz's reservation and rental systems.
- Team Leadership: Led a team of customer vehicle representatives, ensuring they were well-trained and knowledgeable about Hertz's policies and procedures.
- Complaint Resolution: Addressed and resolved customer complaints to ensure satisfaction.
- Fleet Knowledge: Demonstrated knowledge of Hertz's fleet and assisted customers in vehicle selection.
- Staff Scheduling: Managed staff schedules to maintain optimal coverage during busy periods, improving our ability to respond to customer needs.
- Policy Updates: Stayed updated on rental policies, procedures, and promotions.
- Team Meetings: Conducted weekly team meetings.
Education
Master of Information Technology - Cybersecurity
Charles Darwin University
Darwin, NTBachelor Of Information Technology - Business Analyst
Macquarie University
Sydney, NSWProfessional Year Program - Information Technology
ACAP Darwin
Darwin, NT03.2024
Skills
- Digital Content Management
- Adobe Premiere Pro
- Creative Cloud Applications
- Social Media Management/Engagement
- Digital Content Writing
- Drupal
- Vendor Relationship Management
- Task Delegation
- Event Coordination
- Customer Relations
- HTML
- JavaScript
- MySQL
- Manual Testing
- Troubleshooting Technology Faults
- SEO (Search Engine Optimization)
- Collaboration
- Working Under Pressure
- Cultural Sensitivity
Additional Information
Casual Marker, Charles Darwin University
2024 - Present
- Marking student assignments and providing detailed feedback to enhance learning and academic performance.
Online Tutor, Preply
2019 - 2021
- Guided students from Years 7 to 10 in Math, focusing on algebra, geometry, and data analysis to improve their understanding and grades.
Private Tutor, Dhaka, Bangladesh
2015 - 2016
- Tutored a Year 5 student under the British Council curriculum, covering all subjects with a focus on engaging and effective teaching strategies.
Math and English Tutor, Dhaka, Bangladesh
2016 - 2016
- Provided personalized tutoring in Math and English to a Year 7 student, emphasizing critical thinking and problem-solving skills in mathematical operations and foundational English grammar and composition.
Affiliations
- President, 2022, 2023, Bangladesh Student Association - Charles Darwin University (BSACDU)
- Secretary of Events, 2021, 2022, Bangladesh Student Association - Charles Darwin University (BSACDU)
- Vice-President, 2022, 2022, CDU Information Technology Students' Association (CDU ITSA)
- Executive Member, 2018, 2020, Macquarie University Bangladeshi Student Association (MUBSA)
Accomplishments
- Computing Industry Project (BOSAR), Researcher & Scenario Creator, Unity for Game Creation, Jscript, Manual Testing
- Developing Application for CSS, Developer, HTML, CSS, JavaScript, Bootstrap, MySQL, Manual Testing
- Finding and Exploiting Vulnerabilities, Developer, Kali Linux, Nikto Scan, Nmap Scan, CSRF Scan
- Master Thesis - Enhancing Cybersecurity for Australian Shared Devices and Identity Theft
Certification
- New Leader Program - Charles Darwin University - September 2023
- International Institute of Business Analysis (IIBA) - April 2024
HOBBIES AND INTERESTS
- Fishing: Enjoy exploring diverse fishing spots in the Northern Territory, from coastal waters to rivers and billabongs, catching barramundi and other local fish species.
- Playing Cricket: Engage in local cricket matches and physical fitness.
- Exploring the Northern Territory: Experience the region's natural beauty, wildlife, and cultural heritage by visiting national parks, hiking, and participating in cultural tours and festivals.
References
- Gaylene Evans
Faculty Manager, Charles Darwin University
Email: gaylene.evans@cdu.edu.au
Phone: 08 8946 7492
- Max Kerrison
Assistant Store Manager, Telstra
Email: max.kerrison@team.telstra.com
Phone: 0490 295 514
Languages
Bengali
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsInterests
Fishing
Cricket
Exploring NT
Quote
"The only way to do great work is to love what you do."
- Steve Jobs
Timeline
Technical Administration Officer
Faculty of Arts and Society, Charles Darwin University
2023.02 - Current
Senior Technical and Customer Support Specialist
Telstra
2022.01 - 2023.02
Team Leader - Customer Vehicle Representative
HERTZ
2022.01 - 2022.06
Master of Information Technology - Cybersecurity
Charles Darwin University
Bachelor Of Information Technology - Business Analyst
Macquarie University
Professional Year Program - Information Technology
ACAP Darwin
- New Leader Program - Charles Darwin University - September 2023
- International Institute of Business Analysis (IIBA) - April 2024
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