Shayon Saha
Woolner,NT
Summary
An experienced professional with a proven track record in stakeholder engagement, event coordination, and administrative support, particularly within higher education. Skilled in fostering relationships with alumni, students, and external partners to support institutional goals. Adept at planning and executing successful events, managing communication strategies, and utilizing CRM systems to drive engagement. Known for delivering high-quality service and supporting key initiatives in dynamic environments, with a strong focus on building lasting connections and supporting alumni relations.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Acting Higher Degree by Research Coordinator
Faculty of Arts and Society, CDU
09.2024 - Current
- Managed relationships between HDR students, supervisors, and faculty, fostering a collaborative environment and ensuring effective communication
- Coordinating HDR student milestones such as Confirmation Of Candidature, Mid and Final Year Review Milestones.
- Managing HDR student-related processes such as HDR Student funds, HDR Grants, equipment allocation, and travel bookings.
- Coordinating research training sessions, overseeing extensions, assessments, and supporting students through to graduation.
- Processing reimbursements, supplementary grant applications, and managing student workspace allocations.
- Facilitating domestic, international, and field trip bookings for students and external consultants through the CDU Travel Management system.
- Coordinating meetings, including agenda preparation, minute-taking.
- Administering the RTP account and collaborating with senior faculty to plan and execute funding strategies.
- Offering in-depth knowledge of RTP funding policies and supporting HDR students with financial and procedural guidance.
- Building effective relationships with stakeholders, fostering high levels of customer service and support for HDR students.
- Organize and coordinate HDR student events, workshops, and reviews, demonstrating strong event planning abilities.
- Collaborating with the Faculty Operations and Quality team to maintain ongoing services and enhance student experiences.
- Overseeing the coordination of HDR scholarships, managing applications, and monitoring budgets and outcomes.
- Ensuring compliance with CDU policies, regulations, and relevant legislation in all aspects of the HDR program.
- Actively contributing to Faculty governance and wider university initiatives.
- Developing materials and resources to streamline HDR processes and improve operational efficiency.
Technical Administration Officer
Faculty of Arts and Society, CDU
10.2023 - 09.2024
- Organized and coordinated key faculty events, such as Faculty Day for new students, facilitating connections between students and lecturers in their disciplines and fostering engagement with alumni.
- Championed and implemented best practices for content management systems, web technologies, and IT methodologies to optimize content creation, distribution, and accessibility.
- Developed and implemented internal communication strategies to enhance engagement and information flow across the faculty.
- Managed and maintained the faculty's SharePoint site and social media platforms, creating engaging content and ensuring timely communication with staff and students.
- Participated in innovation projects, applying cultural sensitivity and compliance knowledge to support First Nations students effectively.
- Assist the Operations team with financial tasks and processes for the faculty, including handling finances and reimbursements for professional staff, academic staff, and students
- Manage faculty web pages and social media platforms, including Facebook and Waterhole, ensuring accurate, relevant, and engaging content.
- Provide setup and ongoing support for Higher Degree Research (HDR) students, facilitating their academic success and smooth onboarding processes in absence of Faculty HDR Coordinator.
- Coordinated the Strategic Planning Day twice, working with all staff to deliver a successful 2-day event. Managed Technical aspects for the event ensuring productive discussions and smooth running of the event.
- Provide technical support in the coordination and execution of faculty events, such as conferences, workshops, and seminars, enhancing student and staff engagement.
- Monitored and maintained data related to student records in systems such as CALLISTA, AREA52 and One Education, ensuring accuracy and regulatory compliance with Australian government education standards.
- Ensured compliance with university regulations by managing HDR student onboarding and support processes, adhering to established policies and procedures to foster a smooth student experience.
- Support the faculty in compliance-related processes, ensuring student onboarding and staff processes align with CDU policies and relevant government regulations.
- Assisted the FAS Awards, effectively communicating with current students and key stakeholders, including sponsors, to ensure the successful execution of the event.
Administration Assistant
Faculty of Arts and Society, CDU
02.2023 - 10.2023
- Provide general administrative support to the Faculty by working with the University’s Central Service areas and Faculty staff to facilitate effective course delivery, student management, and research project administration.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Offered technical support for faculty events such as conferences and seminars, enhancing engagement and providing assistance with setup and execution.
- Supported the organization and implementation of short courses, assisting with travel and logistics to remote locations to ensure smooth delivery.
- Arrange meetings including compilation of documents and agendas, taking and recording minutes, and organizing catering and refreshments.
- Process casual staff contracts and timesheets, coordinated new staff inductions, and managed onboarding and exit procedures, including IT access, equipments, office space, and training.
- Coordinating meetings and events: Assist in organizing faculty meetings, workshops, seminars, and other events. This includes preparing agendas, sending invitations, booking venues, arranging catering, and taking minutes when necessary.
- Process travel bookings for students and external consultants or visitors in the CDU Travel Management system, including domestic, international and field trip bookings.
Senior Technical and Customer Support Specialist
Telstra Business Technology Centre NT
01.2022 - 02.2023
- Provided exceptional customer service to both individual and business customers, assisting 15-20 clients daily with technical issues, inquiries, and service adjustments to ensure high satisfaction levels.
- Utilized Siebel and Console software systems to manage and process business customer accounts, ensuring accurate order processing, resolving service disruptions, and meeting specific business requirements.
- Handled technical troubleshooting and support for business clients, offering tailored solutions to meet their operational needs and minimize downtime.
- Maintained professionalism and cultural sensitivity when assisting both small and large business clients from diverse industries, ensuring clear communication and solutions aligned with their business goals.
- Trained and mentored new hires, ensuring they were well-equipped to manage both personal and business accounts, with a focus on maintaining Telstra’s high service standards.
- Traveled between store locations to provide additional support to business teams, ensuring consistency in service delivery across different regions and stores.
- Resolved escalated technical faults and customer complaints for business clients, working swiftly to provide solutions that aligned with company policies and business client needs.
- Monitored team performance and provided feedback to improve service quality, ensuring the team could meet the high demands of business customers.
- Assisted with business product and service sales, advising clients on appropriate Telstra offerings to enhance their operational efficiency and communications.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Team Leader - Customer Vehicle Representative
HERTZ
03.2021 - 01.2022
- Monitored team performance, offering feedback and strategies to enhance service quality and operational efficiency.
- Process customer transactions accurately using Hertz's reservation and rental systems
- Led a team of customer vehicle representatives, ensuring they were well-trained and knowledgeable about Hertz's policies and procedures.
- Address and resolve customer complaints to ensure satisfaction
- Demonstrate knowledge of Hertz's fleet and assist customers in vehicle selection
- Managed staff schedules to maintain optimal coverage during busy periods, improving our ability to respond to customer needs.
- Stay updated on rental policies, procedures, and promotions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assist customers with rental car reservations, changes, and extensions
Team Leader
Shoes & Sox - Myer
12.2019 - 02.2021
- Led a small team of sales associates in a busy children’s footwear store, providing guidance and support to ensure exceptional customer service and proper shoe fittings for young customers.
- Ensured compliance with fitting standards, working closely with fit specialists to guarantee children were provided with shoes that supported healthy foot development, in line with Shoes & Sox’s mission.
- Trained and mentored new staff members, equipping them with the skills and product knowledge required to deliver expert fitting services and meet the store’s sales goals.
- Handled customer service, addressing parent concerns and inquiries, providing personalized recommendations for school, sports, and casual shoes, ensuring satisfaction with the fit and style.
- Managed stock control, including receiving shipments, maintaining inventory accuracy, and overseeing the display of new products to optimize sales performance.
- Collaborated with store management on promotional events and sales strategies, analyzing sales trends to meet both individual and team targets.
- Oversaw the store’s day-to-day operations, including scheduling, team performance management, and ensuring the store maintained a clean and organized environment suitable for young children and families.
Assistant Production Manager
Krispy Kreme
01.2019 - 12.2019
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Successfully managed production activities to achieve on-time shipment of orders.
- Assisted in managing daily production operations, ensuring all products adhered to Krispy Kreme’s quality standards for freshness, taste, and appearance.
- Supervised a team of production staff, coordinating tasks, monitoring performance, and providing guidance to maintain an efficient workflow.
- Ensured compliance with health and safety regulations, maintaining cleanliness and hygiene in the production area.
- Oversaw inventory management, tracking raw materials and ingredients, placing orders, and minimizing waste to ensure cost-effective production.
- Monitored production schedules to meet daily targets, ensuring products were made on time and to specification.
- Conducted quality control checks on products to ensure consistency and adherence to Krispy Kreme’s standards.
- Trained and developed new team members, teaching them production techniques and ensuring they followed safety and quality guidelines.
- Supported equipment maintenance and troubleshooting, coordinating with the maintenance team to minimize downtime and ensure safe operations.
- Prepared production reports and handled administrative tasks, including staff scheduling and timekeeping.
Education
Professional Year Program -
ACAP Darwin
Darwin, NT03.2024
Master of Information Technology - Cybersecurity
Charles Darwin University
Darwin, NT01.2023
Bachelor Of Information Technology - Business Analyst
Macquarie University
Sydney, NSW01.2020
Skills
- Digital Content Management
- CALLISTA, One Education & AREA52
- Web and CMS Management (Drupal, SharePoint)
- Social Media Management/Engagement
- Team Leadership
- Event Coordination
- Data Management & Reporting
- Stakeholder Communication
Affiliations
- President, Bangladesh Student Association - Charles Darwin University (BSACDU), 2022, 2023
- Secretary of Events, Bangladesh Student Association - Charles Darwin University (BSACDU), 2021, 2022
- Vice-President, CDU Information Technology Students' Association (CDU ITSA), 2022
- Executive Member, Macquarie University Bangladeshi Student Association (MUBSA), 2018, 2020
Accomplishments
- Computing Industry Project (BOSAR), Researcher & Scenario Creator, Unity for Game Creation, Jscript, Manual Testing
- Developing Application for CSS, Developer, HTML, CSS, JavaScript, Bootstrap, MySQL, Manual Testing
Certification
- New Leader Program, Charles Darwin University, 09/2023
- International Institute of Business Analysis (IIBA), 04/2024
Languages
Bengali
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The only way to do great work is to love what you do."
- Steve Jobs
Timeline
Acting Higher Degree by Research Coordinator
Faculty of Arts and Society, CDU
09.2024 - Current
Technical Administration Officer
Faculty of Arts and Society, CDU
10.2023 - 09.2024
Administration Assistant
Faculty of Arts and Society, CDU
02.2023 - 10.2023
Senior Technical and Customer Support Specialist
Telstra Business Technology Centre NT
01.2022 - 02.2023
Team Leader - Customer Vehicle Representative
HERTZ
03.2021 - 01.2022
Team Leader
Shoes & Sox - Myer
12.2019 - 02.2021
Assistant Production Manager
Krispy Kreme
01.2019 - 12.2019
Master of Information Technology - Cybersecurity
Charles Darwin University
Bachelor Of Information Technology - Business Analyst
Macquarie University
- New Leader Program, Charles Darwin University, 09/2023
- International Institute of Business Analysis (IIBA), 04/2024
Professional Year Program -
ACAP Darwin
References
- Gaylene Evans
Faculty Manager, Charles Darwin University
Email: gaylene.evans@cdu.edu.au
Phone: 08 8946 7492
- Max Kerrison
Assistant Store Manager, Telstra
Email: max.kerrison@team.telstra.com
Phone: 0490 295 514
Event Coordination and Alumni Engagement
- Organized and coordinated faculty-wide events, such as Faculty Day for welcoming new students, helping connect students with lecturers and fostering relationships with alumni. Currently coordinating the upcoming Faculty Day for the Summer Semester at the Danala (ECP Campus) for a new student cohort.
- Assisted in the FAS Awards, engaging with current students, sponsors, and key stakeholders. Effectively communicated with sponsors/donors to ensure the successful execution of the event, while also coordinating the technical aspects, ensuring smooth event delivery.
- Coordinated the Strategic Planning Day for faculty staff, the biggest event of the year for the faculty. Communicated with all staff and assisted the operations team with logistics for staff traveling from various campuses. Managed IT setup and technical support for the two-day event, ensuring productive sessions.
- President, Bangladesh Student Association (BSA) at CDU: Led student and alumni engagement efforts, assisting new students in connecting with alumni at the university. Organized successful events such as the Networking Events, Bangladesh Festival 2021 and Bangladesh Festival 2022, where renowned artists from Bangladesh were flown in to perform at events with over 400 attendees.
- Vice President, CDU ITSA (Information Technology Students Association): Engaged with current students, alumni, stakeholders, and CDU staff to organize major events such as IT Code Fair and GovHack, fostering strong relationships within the IT community.
References
- Gaylene Evans, Faculty Manager, Charles Darwin University, gaylene.evans@cdu.edu.au, 08 8946 7492
- Max Kerrison, Assistant Manager, Telstra, max.kerrison@team.telstra.com, 0490 295 514
Hobbies and Interests
I enjoy fishing, which allows me to relax and connect with nature. Playing cricket helps me stay active and improve my teamwork skills. I also love exploring the Northern Territory (NT), where I discover the unique landscapes and natural beauty of the region, embracing both adventure and appreciation for the outdoors.
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