Shaza Ziham
Pakenham,VIC
Summary
High Performing individual with integrity and passion for learning to become a childcare educator or customer service representative who is able to apply ones knowledge and abilities which can positively impact an organization. Flexible in different situations and dynamic conditions.
Overview
7
7
years of professional experience
Work History
First Early Learning ( Student Placement)
04.2025 - 05.2025
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Helped staff restock supplies and personal hygiene products for use of the children, eg nappies, gloves , cleaning products
Little Saint Early Learning Centre ( Placement)
08.2024 - 10.2024
- Supported children's developmental activities through play, arts, and educational games.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Greenwood Student Placement ( Practical Outcomes)
G8 Education
04.2024 - 05.2024
- Maintained professionalism during placement.
- Helped to organise play area to ensure safe, clean environment for children.
- Teaching basic life skills such as toileting habits, eating manners.
- Assisted staff with preparing activities and materials needed for daily tasks.
- Developed creative way to engage young minds through arts and crafts projects.
- Encouraged positive interactions between children while playing together or participating in group activities.
- Played board games with children on a regular basis as part of a fun learning experience.
- Participated in outdoor activities with the children such as sports and games.
- Participated in group discussions, contributing ideas and perspectives on course topics.
- Assisted setting up for meal times, eg help staff serving food,cleaning up after meals, and helping with snack preparation.
- Engaged in research activities, gathering relevant information for assignments.
- Read stories to children to encourage literacy skills and social development.
- Provided one-on one attention to individual children who required extra help or guidance.
- Encouraged proper hygiene among the children by providing reminders about washing hands after using the restroom or before having meal and after having meals
- Helped staff maintain an orderly classroom environment by setting up tables and chair before each activity
- Provided support to teachers during classroom activities
Customer Service Representative ( Reddy Express)
Viva Energy
07.2021 - 07.2023
- Conducted regular follow up calls with customers after resolving with their issues
- Answered customer inquiries via phone, chat, and email
- Resolved customer complaints promptly and efficiently
- Developed positive relationship with customers through friendly interactions
- Assisted customers with product selection, billing, returns, exchanges and technical support.
- Performed excellent track records for upselling products to achieve KPIs
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Chemist Warehouse Placement
08.2018 - 09.2018
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate III - Early Childhood Education And Care ( CHC30121)
PRACTICAL OUTCOME
80 Dorcas St, Southbank, Victoria, 3006, Australia12-2025
No Degree - High School Completion
Minaret College
36-38 Lewis St, Melbourne Victoria 317111-2020
Skills
- Fast learner
- Positive attitude
- Time management
- Child Safety procedures
- Cleaning and Sanitation
- Communication
- Outdoor play supervision
- Age-appropriate activities
- Active learning
- Child safety awareness
- Product knowledge
- Problem-solving
- Conflict resolution
- CPR training
- Special needs care
- Social development
- Documentation abilities
- Engaging with children
- Flexible and adaptable
- Multitasking
Languages
English
Full Professional
Sinhala
Full Professional
Timeline
First Early Learning ( Student Placement)
04.2025 - 05.2025
Little Saint Early Learning Centre ( Placement)
08.2024 - 10.2024
Greenwood Student Placement ( Practical Outcomes)
G8 Education
04.2024 - 05.2024
Customer Service Representative ( Reddy Express)
Viva Energy
07.2021 - 07.2023
Chemist Warehouse Placement
08.2018 - 09.2018
Certificate III - Early Childhood Education And Care ( CHC30121)
PRACTICAL OUTCOME
No Degree - High School Completion
Minaret College