Shazeen Zain
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer service Team member
IGA (Toorak Road)
01.2023 - 03.2024
- Comply with all applicable health and sanitation procedures and adhere to safe work practices
- Working on Checkout counters
- Scanning items, processing payments, and engaging with customers
- Staying on feet for longer periods, Heavy lifting and reaching with stocks, and excellent handling with pallets.
- Stock and clean grocery shelves, bulk bins, frozen and dairy case
- Maintain back stock in good order
- Maintain accurate department signage and pricing
- Keeping Grocery department clean, sweep floors, and maintain sweep logs
Customer service Team member
David & Jones
02.2022 - 02.2024
- Showing initiative with the ability to adapt to an ever-changing environment
- Actively involved in receiving of new shipments
- Picking and Packing orders for online delivery
- Track record of over-achieving sales quota
- Friendly, helpful, confident and engaging personality
- MS Office 365, Outlook, and basic computer skillss
- Maintain a fully stocked store
Customer service Team member
Coles (Burwood East)
09.2022 - 12.2023
- Give every customer immediate and undivided attention
- Surprise and delight the customers with consistent, delicious food, Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating
- Manually entering data into registers and calculating change
- Maintain accurate department signage and pricing
- Keeping the Grocery department clean, sweep floors and maintain sweep logs
- Stock and clean grocery shelves, bulk-bins, frozen and dairy case
- Maintain back stock in good order
- Working in Checkout counters
- Scanning items, processing payments, and engaging with customers
- Assist with sampling programs, keeping store areas full, clean, and appealing
- Comply with all applicable health and sanitation procedures and adhere to safe work practices
Education
Bachelor Of Buisiness - Business
RMIT Melbourne
Melbourne, Australia10.2024
Skills
- Ensure high levels of customer satisfaction through excellent sales service
- Service Documentation
- Complaint Handling
- Call flow maximization
- Able to stay on feet for longer periods and able to perform lifting and reaching
- Availability to work flexible hours across any trading days
- Maintain outstanding store condition and visual merchandising standards
- Positive and can-do attitude
- Precision, consistency, and attention to detail
- Can work individually and as part of team
- Committed to work and motivated
- Hardworking and solid time managing
- Excellent communication skills, both written and verbal
- Welcome and greet customers
- Customer service focus
- Friendly, helpful, confident and engaging personality
References
References will be provided on request.
Timeline
Customer service Team member
IGA (Toorak Road)
01.2023 - 03.2024
Customer service Team member
Coles (Burwood East)
09.2022 - 12.2023
Customer service Team member
David & Jones
02.2022 - 02.2024
Bachelor Of Buisiness - Business
RMIT Melbourne
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