Shazia Afrin Tasnim
Sydney,Australia
Summary
I pride my self to be a quick learner and a very confident individual, having previous customer focused experiences give me the ability to understand customer’s needs and resolve their problems.
Overview
6
6
years of professional experience
Work History
Diamond Sales Consultant
Austen & Blake
Sydney QVB
08.2023 - 12.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services. Offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Developed and maintained strong client relationships to understand needs and drive sales growth.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Collaborated with team members to strategize on achieving monthly sales targets and improving performance.
- Managed customer inquiries efficiently, ensuring timely follow-ups and resolutions to foster satisfaction.
- Trained new sales staff on best practices, product knowledge, and effective selling techniques.
- Prepared detailed reports on sales activities, tracking progress against goals for management review.
Sales Assistant
Strandbags
Sydney
02.2023 - 05.2023
- Greeting customer when they arrive the store.
- Advising them on women handbags, wallets and luggage.
- Stock controlling and management in order to merchandise products effectively.
- Stamping, attaching and changing price tags on merchandise by referring to price list.
- Receiving and unpacking new stock.
- Accepting web order and prepare the order for customers.
- Achieving daily targets successfully.
- Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operations of the POS
Crew Member
Mcdonalds
Sydney
02.2023 - 03.2023
- Run orders, take orders, operate a POS system, present customers with purchase food, handle cash, prepare food.
- After close cleaning duties and preparations for store opening
Customer Manager
Saikat Trading
Chittagong
02.2020 - 08.2022
Pastry Chef
Peninsula Hotel
Chittagong
03.2019 - 01.2020
Education
Masters of Arts - English
East Delta University
Chittagong06.2020
Pastry Chef - undefined
Academy of Cullinery & Pastry Arts
Kuala Lumpur11.2018
Bachelor of Arts - English
East Delta University
04.2017
Skills
- Zoho
- Microsoft Word
- Microsoft Excel
- Outlook
- Communication
- Adaptability
- Ability to Multitask
- Customer Service
Languages
English, Bengali, Hindi, Urdu
Native or Bilingual
Timeline
Diamond Sales Consultant
Austen & Blake
08.2023 - 12.2024
Sales Assistant
Strandbags
02.2023 - 05.2023
Crew Member
Mcdonalds
02.2023 - 03.2023
Customer Manager
Saikat Trading
02.2020 - 08.2022
Pastry Chef
Peninsula Hotel
03.2019 - 01.2020
Masters of Arts - English
East Delta University
Pastry Chef - undefined
Academy of Cullinery & Pastry Arts
Bachelor of Arts - English
East Delta University