Shazia hassan
Bankstown,New South Wales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Chain Specialist
Barilla
10.2023 - Current
- Established effective communication channels between departments for seamless supply chain operations.
- Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.
- Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
- Coordinated product launches with marketing and sales teams, ensuring successful execution from production to delivery.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Maintained optimal inventory levels to meet operational requirements.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
Sales Consultant Representative
Philips Lighting
01.2023 - 09.2023
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
- Adapted communication styles and approaches based on varying client personalities, ensuring a comfortable rapport that facilitated successful negotiations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Senior Customer Service Consultant
Smoke Alarms Australia
09.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined communication between clients and internal departments for faster issue resolution.
- Improved customer retention rates by providing exceptional support and fostering strong relationships.
- Reduced average call handling time with efficient problem-solving skills and thorough product knowledge.
- Achieved high first-call resolution rates by effectively utilizing resources and collaborating with colleagues.
- Optimized customer experience by proactively identifying potential issues and implementing preventative measures.
- Negotiated successful outcomes in challenging situations by remaining calm under pressure and maintaining professional demeanor.
- Maintained detailed records of customer interactions using CRM software, ensuring accurate data entry for future reference.
- Supported sales team during peak periods by taking overflow calls or assisting with lead generation activities.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Completed 30+inbound and outbound queries ,follow-up calls each day to qualified prospects interested in offerings.
Planning Coordinator
Smoke Alarms Australia
04.2018 - 11.2020
- Streamlined planning processes by implementing efficient coordination strategies and communication tools.
- Collaborated with cross-functional teams for effective problem-solving and decision-making during project execution.
- Analyzed data trends to identify opportunities for process improvement and increased productivity in planning activities.
- Prepared detailed reports on project status, risks, and recommendations for management review and action.
- Coordinated closely with other departments to ensure seamless integration of new initiatives into existing workflows across organization.
- Supported continuous improvement efforts by conducting post-project analysis to identify areas of success and opportunities for growth.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Prepared agendas and took notes at meetings to archive proceedings.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Data Entry Assistant
HSBC Bank India
02.2017 - 09.2017
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Streamlined data input processes by developing easy-to-follow procedures for team members.
- Improved overall team productivity by providing training on best practices in data entry techniques.
- Developed strong working relationships with team members through open communication and mutual support during peak periods of workload demand.
- Facilitated accurate reporting by regularly updating records within designated databases or software programs.
- Organized, sorted, and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Bachelor of Science - Computer Science And Programming
Visveswaryya Technological University
India04.2016
Skills
- Lean principles
- Quality controls
- Transportation Management
- Materials Management
- Operations Management
- Tracking metrics
Certification
Agile Scrum Master
Timeline
Supply Chain Specialist
Barilla
10.2023 - Current
Sales Consultant Representative
Philips Lighting
01.2023 - 09.2023
Senior Customer Service Consultant
Smoke Alarms Australia
09.2020 - 11.2022
Planning Coordinator
Smoke Alarms Australia
04.2018 - 11.2020
Data Entry Assistant
HSBC Bank India
02.2017 - 09.2017
Bachelor of Science - Computer Science And Programming
Visveswaryya Technological University
Similar Profiles
Eléonore QuémentEléonore Quément
Assistante chef de produit - HARRYS at BarillaAssistante chef de produit - HARRYS at Barilla
Natalia Paola Mariafilippa CintorinoNatalia Paola Mariafilippa Cintorino
Global Supplier Quality Management Intern at BarillaGlobal Supplier Quality Management Intern at Barilla
Shazia HassanShazia Hassan
Supply Chain Analyst at barillaSupply Chain Analyst at barilla