Shazia Hassan
Casula,NSW
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supply Chain Analyst
barilla
Sydney
10.2023 - Current
- Developed and implemented strategies to improve supply chain operations efficiency.
- Analyzed data from multiple sources, identified trends and provided recommendations for improvement.
- Created reports on inventory levels, transportation costs and other KPIs related to the supply chain process.
- Provided support in forecasting demand and creating action plans to meet customer requirements.
- Coordinated cross-functional teams in order to ensure timely delivery of materials while maintaining quality standards.
- Reviewed invoices submitted by vendors for accuracy prior to payment being issued.
- Worked closely with internal customers regarding their material requirements.
Customer Consultant
philips
Macquarie , Nsw
01.2023 - 10.2023
- Answered incoming customer inquiries with a focus on providing exceptional customer service.
- Developed and maintained positive relationships with customers through efficient communication.
- Identified customer needs by actively listening to their requests and complaints.
- Resolved customer issues in an efficient and timely manner, escalating when necessary.
- Provided product knowledge and technical support to customers via telephone or email.
- Maintained accurate records of customer interactions, including notes detailing conversations, actions taken, and follow-up activities.
- Processed orders, returns, exchanges, payments, credits and adjustments according to company policies and procedures.
- Verified accuracy of customer accounts by reviewing account information for changes or discrepancies.
- Collaborated with team members to ensure all customer inquiries were answered promptly and accurately.
- Educated customers on new products and services available from the company.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Planning Coordinator
smoke alarms australia
Atarmon
04.2018 - 12.2022
- Created presentations to communicate action items and progress updates to stakeholders.
- Drafted meeting agendas and facilitated meetings with internal teams and external partners.
- Provided administrative support for all planning activities including document preparation, filing, tracking.
- Prepared monthly status reports summarizing progress towards goals and objectives.
- Planned and managed operations to achieve objectives within budgets.
- Maintained records of customer needs and preferences.
- Distributed work orders to departments.
- Used daily system logs to document production information, discussing issues with management.
Education
Bachelor of Science - Computer Science And Programming
VTU
India07-2016
Skills
- Materials Tracking
- Supplier Relationship Management
- Purchasing Processes
- Stakeholder relationships
- Capacity Planning
- Effective customer communication
- Data Analysis
- Materials Management
- Continuous Improvement
- Attention to Detail
- Organizational Skills
Certification
Agile scrum master certification
Languages
English
Professional
Hindi
Professional
Urdu
Professional
tamil
Elementary
Telugu
Elementary
Timeline
Supply Chain Analyst
barilla
10.2023 - Current
Customer Consultant
philips
01.2023 - 10.2023
Planning Coordinator
smoke alarms australia
04.2018 - 12.2022
Bachelor of Science - Computer Science And Programming
VTU
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