Summary
Overview
Work History
Education
Skills
Roles
Workingrights
Personal Information
Timeline
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SHAZIA TASNEEM

Box Hill,NSW

Summary

Project Coordinator & office Administrator with several years of experience, seeking a challenging and rewarding position in a workplace. Organized and dedicated with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Austagencies
08.2022 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Use of CRM and EPR tools for seamless business process integration.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy while maintaining KPI's.
  • Liaised between clients and vendors and maintained effective lines of communication.

Project Coordinator

Proactive Global Solutions Pty Ltd
08.2012 - 11.2015
  • Worked on multiple projects with Vodafone Hutchison Australia as client and successfully coordinated and delivered multiple IT projects.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Leveraged industry best practices for continuous improvement in project management methodologies and workflows.
  • Collaborated with cross-functional teams for seamless project execution and timely completion.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Led cross-functional teams to successfully complete IT projects.
  • Generated reports for IT project progress and performance.
  • Established effective change management processes to accommodate shifting priorities and maintain project momentum.
  • Facilitated effective change management strategies during process transitions or technology implementations to minimize disruptions.
  • Streamlined administrative processes by implementing efficient systems for contract management, scheduling, invoicing, and reporting.

Smartclass Coordinator

Educomp Solutions Ltd
07.2010 - 02.2012
  • Ensuring all staffs are trained to work with the smart class program.
  • Ensuring systemic breakdowns are promptly escalated to ensure minimal down time.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Coordinating for Management meeting/ trainings with all stakeholders.
  • Providing support to facilitate success of training workshops.

Education

Master of Business Administration -

Alagappa University

Bachelor of Computer Applications -

Patna University

Skills

  • Work well in a team and independently
  • Motivated and goal oriented, with time management skills
  • Excellent communication and interpersonal skills
  • Ability to understand customer's industry and core business processes and identify problems
  • Advance MS Suite Skills
  • Experienced in CRM, ERP & change management Systems
  • Fast and effective problem solving skills
  • Ability to communicate with customers in a friendly and proficient manner to provide ongoing support and assistance
  • Can express in a clear, concise and coherent manner
  • Fast and effective learner
  • Comfortable in a fast paced environment
  • Ability to coordinate, prioritize and handle multiple projects simultaneously
  • Stakeholder relationship management

Roles

  • Project Coordinator
  • Junior Project Manager

Workingrights

Full Working Rights

Personal Information

  • Date of Birth: 11/28/86
  • Nationality: Australian

Timeline

Administrative Assistant

Austagencies
08.2022 - Current

Project Coordinator

Proactive Global Solutions Pty Ltd
08.2012 - 11.2015

Smartclass Coordinator

Educomp Solutions Ltd
07.2010 - 02.2012

Master of Business Administration -

Alagappa University

Bachelor of Computer Applications -

Patna University

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SHAZIA TASNEEM