Shea Anne Watts
Summary
Knowledgeable case manager with extensive history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Case Manager/Acting Senior Case Manager
Queensland Corrective Services
05.2017 - Current
- Emotional stability, resilience, adaptability, effective stress management, self-care strategies and ability to make analytical decisions
- Utilising motivational interviewing and adapting case management techniques to suit the individuals needs, to establish a positive relationship to enhance the client's success towards behaviour change and effective rehabilitation
- Effectively responding to people displaying highly erratic and emotional behaviour by using interpersonal skills to de-escalate situations
- Ability to work within strict policies, guidelines and legislation
- Ability to identify and analyse individual risks of offending behaviour utilising assessment tools and make appropriate decisions using professional discretion
- Ability to delegate and contribute to workloads, maintain self-awareness and confide in co-workers, to contribute to working within a positive and supportive team environment
- Highly effective time management skills and ability to prioritise tasks when managing a large workload
- Efficacy in report writing and written communication
- Working within a team environment
- Knowledge and understanding of sensitivity of cultural issues and experience with working with diverse cultural backgrounds
- Leading and mentoring other staff
- Maintaining positive working relationships with external stakeholders to support the ease of exchange of information
- Supporting the direction of the agency through the implementation of alternative action and quickly adapting to changes to local processes through COVID-19
- Displaying the ability to quickly learn and apply local processes and understanding changes in demographics, due to working in a number of different locations
- Consistently engaging with clients, the Court system and external providers in a highly professional manner to enhance the community's regard for the agency
Case Manager/Acting Senior Case Manager
Queensland Corrective Services
05.2017 - Current
- Emotional stability, resilience, adaptability, effective stress management, self-care strategies and ability to make analytical decisions
- Utilising motivational interviewing and adapting case management techniques to suit the individuals needs, to establish a positive relationship to enhance the client's success towards behaviour change and effective rehabilitation
- Effectively responding to people displaying highly erratic and emotional behaviour by using interpersonal skills to de-escalate situations
- Ability to work within strict policies, guidelines and legislation
- Ability to identify and analyse individual risks of offending behaviour utilising assessment tools and make appropriate decisions using professional discretion
- Ability to delegate and contribute to workloads, maintain self-awareness and confide in co-workers, to contribute to working within a positive and supportive team environment
- Highly effective time management skills and ability to prioritise tasks when managing a large workload
- Efficacy in report writing and written communication
- Working within a team environment
- Knowledge and understanding of sensitivity of cultural issues and experience with working with diverse cultural backgrounds
- Leading and mentoring other staff
- Maintaining positive working relationships with external stakeholders to support the ease of exchange of information
- Supporting the direction of the agency through the implementation of alternative action and quickly adapting to changes to local processes through COVID-19
- Displaying the ability to quickly learn and apply local processes and understanding changes in demographics, due to working in a number of different locations
- Consistently engaging with clients, the Court system and external providers in a highly professional manner to enhance the community's regard for the agency
Police Officer
Qld Police Service
01.2013 - 01.2017
- Ability to remain calm, take action and make prompt decisions during stressful situations
- Assisting the community with general enquiries while providing excellent customer service
- Effective use of communication skills to de-escalate situations involving highly emotional or erratic members of the public
- Ability to quickly learn and utilise unfamiliar computer programs
- Acquired excellent problem-solving skills to quickly and effectively resolve various complex situations
- High level of experience in conflict management and resolution
- Maintaining a high level of professionalism when communicating with members of the community and external service providers
- Performing interviews with members of the community and utilising a high level of interpersonal communication skills
- Knowledge and sensitivity of cultural issues
- Ability to delegate and contribute to workloads, maintain self-awareness and confide in co-workers, to contribute to working within a positive and supportive team environment
Police Officer
Qld Police Service
01.2013 - 01.2017
- Ability to remain calm, take action and make prompt decisions during stressful situations
- Assisting the community with general enquiries while providing excellent customer service
- Effective use of communication skills to de-escalate situations involving highly emotional or erratic members of the public
- Ability to quickly learn and utilise unfamiliar computer programs
- Acquired excellent problem-solving skills to quickly and effectively resolve various complex situations
- High level of experience in conflict management and resolution
- Maintaining a high level of professionalism when communicating with members of the community and external service providers
- Performing interviews with members of the community and utilising a high level of interpersonal communication skills
- Knowledge and sensitivity of cultural issues
- Ability to delegate and contribute to workloads, maintain self-awareness and confide in co-workers, to contribute to working within a positive and supportive team environment
Education
Certificate IV - Correctional Practice
Queensland Corrective Services
01.2019
Diploma - Public Safety (Policing)
Queensland Police Service
01.2014
Bachelor - Behavioural Science (Psychology)
01.2011
Skills
- Emotional stability
- Resilience
- Adaptability
- Effective stress management
- Self-care strategies
- Critical analysis for decision making
- Motivational interviewing
- Case management techniques
- Interpersonal skills
- De-escalation
- Policy adherence
- Risk analysis
- Assessment tools
- Professional discretion
- Delegation
- Teamwork
- Time management
- Task prioritization
- Report writing
- Written communication
- Cultural sensitivity
- Mentoring
- Stakeholder relationship management
- Adaptability to change
- Learning agility
- Client engagement
- Professionalism
- Customer service
- Conflict management
- Problem-solving
- Interpersonal communication
- Sensitivity to cultural issues
Timeline
Case Manager/Acting Senior Case Manager
Queensland Corrective Services
05.2017 - Current
Case Manager/Acting Senior Case Manager
Queensland Corrective Services
05.2017 - Current
Police Officer
Qld Police Service
01.2013 - 01.2017
Police Officer
Qld Police Service
01.2013 - 01.2017
Diploma - Public Safety (Policing)
Queensland Police Service
Bachelor - Behavioural Science (Psychology)
Certificate IV - Correctional Practice
Queensland Corrective Services
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