Shealyn Harrison
Brisbane,QLD
Summary
Committed and reliable individual with successful history in customer service. Having dedicated the past eight years to early education, I have developed extensive skills in community interaction, communication, organisation and handling sensitive information. I am eager to explore a new challenge in the intriguing industry of health insurance.
Overview
7
7
years of professional experience
Work History
Team Manager
Indooroopilly Montessori Children's House
06.2021 - Current
- Established strong rapport with customer and community members through empathetic listening skills, leading to higher levels of trust between individuals served.
- Successfully serviced requests of approximately 18 families per day
- Led children in creative and educational activities while maintaining safe and orderly group.
- Fostered positive relations through effective communication and team work.
Group Leader & Educational Leader
Kids On Clarence
07.2017 - 06.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Set expectations and mentored 4 group leaders and monitored ongoing progress.
- Role modeled high standards and expected behaviour.
- Evaluated customer feedback to drive service improvements pertaining to sustainability practices, inclusion and diversity.
- Developed strong rapport through professional communication.
Education
Diploma - Early Childhood Education & Care
TAFE Queensland
South Bank, QLD2018
Wesley Hospital Training - Medical Administration And Terminology
Wesley Institute Of Training
Brisbane, QLD2015
Certificate III - Business Administration
TAFE Queensland
South Bank, QLD2015
Skills
- Community Focussed
- Exceptional Customer Service
- Excellent Written and Verbal Communication
- Problem-solving abilities
- Active Listening
- Complaint Handling
- Professional Telephone demeanour
- Data Entry and Collection
- Prioritization and Multitasking
- Building Rapport
- Customer Relations
Attributes
- Accuracy
- Compliance
- Customer-focus
- Highly Empathetic
- Patience
- Professionalism
- Punctuality
- Commitment
- Reliability
- Adaptability
Referees
* Referees available upon request
Timeline
Team Manager
Indooroopilly Montessori Children's House
06.2021 - Current
Group Leader & Educational Leader
Kids On Clarence
07.2017 - 06.2021
Diploma - Early Childhood Education & Care
TAFE Queensland
Wesley Hospital Training - Medical Administration And Terminology
Wesley Institute Of Training
Certificate III - Business Administration
TAFE Queensland
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