Summary
Overview
Work History
Education
Skills
Attributes
Referees
Timeline
Generic

Shealyn Harrison

Brisbane,QLD

Summary

Committed and reliable individual with successful history in customer service. Having dedicated the past eight years to early education, I have developed extensive skills in community interaction, communication, organisation and handling sensitive information. I am eager to explore a new challenge in the intriguing industry of health insurance.

Overview

7
7
years of professional experience

Work History

Team Manager

Indooroopilly Montessori Children's House
06.2021 - Current
  • Established strong rapport with customer and community members through empathetic listening skills, leading to higher levels of trust between individuals served.
  • Successfully serviced requests of approximately 18 families per day
  • Led children in creative and educational activities while maintaining safe and orderly group.
  • Fostered positive relations through effective communication and team work.

Group Leader & Educational Leader

Kids On Clarence
07.2017 - 06.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set expectations and mentored 4 group leaders and monitored ongoing progress.
  • Role modeled high standards and expected behaviour.
  • Evaluated customer feedback to drive service improvements pertaining to sustainability practices, inclusion and diversity.
  • Developed strong rapport through professional communication.

Education

Diploma - Early Childhood Education & Care

TAFE Queensland
South Bank, QLD
2018

Wesley Hospital Training - Medical Administration And Terminology

Wesley Institute Of Training
Brisbane, QLD
2015

Certificate III - Business Administration

TAFE Queensland
South Bank, QLD
2015

Skills

  • Community Focussed
  • Exceptional Customer Service
  • Excellent Written and Verbal Communication
  • Problem-solving abilities
  • Active Listening
  • Complaint Handling
  • Professional Telephone demeanour
  • Data Entry and Collection
  • Prioritization and Multitasking
  • Building Rapport
  • Customer Relations

Attributes

  • Accuracy
  • Compliance
  • Customer-focus
  • Highly Empathetic
  • Patience
  • Professionalism
  • Punctuality
  • Commitment
  • Reliability
  • Adaptability

Referees

* Referees available upon request

Timeline

Team Manager

Indooroopilly Montessori Children's House
06.2021 - Current

Group Leader & Educational Leader

Kids On Clarence
07.2017 - 06.2021

Diploma - Early Childhood Education & Care

TAFE Queensland

Wesley Hospital Training - Medical Administration And Terminology

Wesley Institute Of Training

Certificate III - Business Administration

TAFE Queensland
Shealyn Harrison