Sheeba Shareef
Scoresby
Summary
I am an experienced and versatile professional with a strong background in bookkeeping, graphic design, medical administration, dispatching, and customer service. I am proficient in Xero, design software, administrative tools, and dispatch systems, with a proven ability to streamline processes and deliver high-quality results. I adapt quickly to new systems and thrive in diverse industries. Known for my professional yet easy-going approach, I ensure efficient operations, coordinate effectively, and provide exceptional client service.
Overview
16
16
years of professional experience
Work History
Office Manager
Plotterra Landscape Design and Construction
02.2024 - Current
- Processed invoices and created quotes using Xero, ensuring timely delivery to clients
- Reconciled accounts and maintained accurate financial records in compliance with company policies
- Monitored accounts receivable and payable to ensure prompt payments
- Assisted with monthly and annual reporting for management
- Supported the team with administrative tasks and streamlined financial workflows
- Communicated with clients regarding invoice-related queries and payment follow-ups
Graphic Designer
Malahini Holdings Pvt. Ltd.
08.2020 - 01.2024
- Research/Concept Development/ Coordinating with outside agencies and printing services for project completion
- Reporting to Executive Director
Graphic Designer/ Photographer/ Art Director
Freelance Creative
01.2013 - Current
- Research/Concept Development/ Liaison with clients for approvals/ Coordinating with outside agencies and printing services for project completion
Contact Centre Operator/Dispatcher
Sheeba Shareef
10.2016 - 09.2018
- Organising taxis for a wide range of clients throughout also Australia while handling driver and customer queries on booking updates lost property
- Dispatching taxis, handling driver queries on radio and handling critical tasks involving police, ambulances, medical facilities and government agencies
Medical referral assessor/CSR
Doctor Doctor
11.2016 - 04.2017
- Booking of Doctors for patients at residence
- Making critical decisions involving emergency departments including the Ambulance, Police, Surgeons and medical facilities throughout Australia
- Adhered to strict company policies and guidelines
Administrative Assistant
National Home Doctors Service
07.2016 - 10.2016
- Liaised between Doctors and Clinical Coordinator
- Organised Department of Health and Aging paperwork for 3 monthly Audits of new and existing VMOs
- Integration and meticulous Data entry for CRM Control Hub and Connect
- Basic filing and tracking for AMDS and VR Doctors
- Organised viral packs for Practice manager and Marketing team
Medical referral assessor/CSR
National Home Doctors Service
04.2015 - 03.2016
- Booking of Doctors for patients at residence
- Made time critical decisions involving emergency departments including the Ambulance, Police, Surgeons and medical facilities throughout Australia
- Adhered to strict company policies and guidelines
- Actively involved in discussions for improvements within the national call centers
- Implemented new systems and tasks
- Promotions of services the NHDS can provide
- Actively selling after hours Bupa Plus membership
Receptionist and pre-primary tutor
Unity Tuition Centre
01.2009 - 12.2009
- Opening and closing the tuition center, manage front office, filing, copying, entering data, answering calls and emails, collect fees, tutored pre-primary children
Education
Bachelor of Arts - Creative Advertising and Graphics Design
Curtin University
Bentley, WA01.2013
Cert IV and Diploma of Arts - Creative Industries
Curtin International College
Bentley, WA01.2011
GCE O'levels and IGCSE - equivalent to high school
Aminiya School
01.2008
Skills
- Proficiency in Xero accounting software
- Bookkeeping
- Preparing and sending invoices and quotes
- Account reconciliation
- Record-keeping and data entry
- Basic financial reporting
- Graphic Design
- Branding & Identity
- Photography
- Typography
- Creative Solutions
- Publications
- Packaging
- Illustration
- Visual Communication
- Photoshop
- InDesign
- Illustrator
- Art Direction
- Excellent communication skills
- Customer Focus
- Team Player
- Creative problem solving
- Leadership skills
- Attention to detail and accuracy
- Time management and organization
- Communication skills for client and team interactions
Personal Information
Residency: Australian Citizen
Timeline
Office Manager
Plotterra Landscape Design and Construction
02.2024 - Current
Graphic Designer
Malahini Holdings Pvt. Ltd.
08.2020 - 01.2024
Medical referral assessor/CSR
Doctor Doctor
11.2016 - 04.2017
Contact Centre Operator/Dispatcher
Sheeba Shareef
10.2016 - 09.2018
Administrative Assistant
National Home Doctors Service
07.2016 - 10.2016
Medical referral assessor/CSR
National Home Doctors Service
04.2015 - 03.2016
Graphic Designer/ Photographer/ Art Director
Freelance Creative
01.2013 - Current
Receptionist and pre-primary tutor
Unity Tuition Centre
01.2009 - 12.2009
Bachelor of Arts - Creative Advertising and Graphics Design
Curtin University
Cert IV and Diploma of Arts - Creative Industries
Curtin International College
GCE O'levels and IGCSE - equivalent to high school
Aminiya School
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