Overview
Work History
Education
Skills
Summary
Trainings
Languages
Timeline
Generic

Sheela Chhetri

Khajura,Banke

Overview

14
14
years of professional experience
14
14
years of post-secondary education

Work History

Credit Department Incharge

Shangri-la Development Bank
01.2023 - Current
  • Research potential markets and engage prospects to promote and sell the bank’s products and services.
  • Handle the entire credit process, including loan applications, documentation, and maintaining credit files.
  • Ensure all credit activities comply with bank policies and conduct risk assessments through site visits and valuations.
  • Coordinate with head office, branch units, and external parties to facilitate timely loan approvals and necessary documentation.
  • Maintain strong relationships with customers, monitor insurance policies, and ensure ongoing support and service.

BSM

Shangri-la Development Bank
01.2019 - 01.2023
  • Ensure adequate cash availability, monitor daily cash transactions, and manage remittance and clearing activities in compliance with bank policies.
  • Oversee the Customer Service Unit to deliver high-quality service, address customer inquiries, and monitor the issuance of cheques, debit cards, and e-banking services.
  • Manage staff planning and deployment, provide supervision and technical assistance, and ensure efficient workflow within the branch.
  • Supervise accurate record-keeping, prepare operational reports, and ensure compliance with regulatory and internal reporting requirements.
  • Maintain branch assets and supplies, coordinate with Central Operations, handle administrative tasks, and ensure all security measures and operational guidelines are followed.

Teller

Shangri-la Development Bank
01.2015 - 01.2019
  • Process deposits, payments, and remittances with 100% accuracy, ensuring all transactions comply with bank policies and NRB guidelines.
  • Maintain systematic records of daily cash in/out activities and prepare daily transaction reports to verify accuracy.
  • Identify and report counterfeit notes immediately, securely handover cash to supervisors, and adhere to operational manuals.
  • Ensure all equipment and supplies are functional and adequately stocked, performing regular checks and timely restocking as needed.
  • Provide high-quality customer service by addressing inquiries, resolving complaints promptly, and escalating issues when necessary.

Customer Service Deparatment

Shangr-la Development Bank
01.2011 - 01.2015
  • Process customer deposits, payments, and remittances with 100% accuracy, ensuring all transactions align with deposit slips and bank policies.
  • Maintain detailed and systematic records of daily cash in/out activities and prepare daily transaction reports to verify accuracy.
  • Identify and report counterfeit notes immediately, securely transfer cash to supervisors, and adhere strictly to operational manuals and NRB guidelines.
  • Ensure all cash counter equipment and supplies are functional and well-stocked, performing regular checks and timely restocking as needed.
  • Provide excellent customer service by addressing inquiries, resolving complaints promptly, and escalating issues to supervisors when necessary.

Education

School Leaving Certificate (SLC) -

Gyanodaya Secondary School
Khajura, Banke
06.2005 - 07.2006

Intermediate (+2) - Education

Gyanodaya Higher Secondary School
Khajura, Banke
08.2006 - 07.2008

Bachelor of Arts - Sociology

Gyanodaya Multiple Public Campus
Khajura, Banke
01.2009 - 04.2013

Grade XII - Management

Adasrsha Secondary School
Digaun, Khajura , Banke
01.2022 - 07.2024

Masters of Arts in Sociology - Sociology

Mahendra Multiple Campus
Nepalgunj, Banke
01.2022 - Current

Bachelor of Laws. - Law

Mahendra Multiple Campus
Nepalgunj, Banke
01.2024 - Current

Skills

Budgeting and planning

Customer relations

Cash flow management

Credit analysis

Credit control

Risk assessments

Performance monitoring

Application review

Risk analysis

Credit evaluations

Teamwork and collaboration

Customer service

Time management

Problem-solving

Attention to detail

Critical thinking

Staff management

Summary

Professional with strong foundation in credit management, prepared to lead and enhance team performance. Demonstrates expertise in risk assessment, financial analysis, and regulatory compliance. Values collaboration and adapts to shifting priorities to ensure optimal results. Known for reliability, strategic thinking, and effective communication.

Trainings

  • KYC-AML/CFT (2023) - Former Director, Nepal Rastra Bank
  • Operational Risk Management Training (2023) - Banking & Insurance Management PVT LTD
  • Implementing Effective Tools for Operational & AML Risk (2022) - Axiom Nepal Pvt. Ltd
  • TOT (Training of Trainers) (2022) - Growth Leadership Academy
  • Company and its Decision-Making Process & Legal Aspects (2022)
  • Teller Management (2018)
  • Team Building Training (2018)
  • Workshop on Customer Care (2013) - KFA

Languages

Nepali
Hindi
English

Timeline

Bachelor of Laws. - Law

Mahendra Multiple Campus
01.2024 - Current

Credit Department Incharge

Shangri-la Development Bank
01.2023 - Current

Grade XII - Management

Adasrsha Secondary School
01.2022 - 07.2024

Masters of Arts in Sociology - Sociology

Mahendra Multiple Campus
01.2022 - Current

BSM

Shangri-la Development Bank
01.2019 - 01.2023

Teller

Shangri-la Development Bank
01.2015 - 01.2019

Customer Service Deparatment

Shangr-la Development Bank
01.2011 - 01.2015

Bachelor of Arts - Sociology

Gyanodaya Multiple Public Campus
01.2009 - 04.2013

Intermediate (+2) - Education

Gyanodaya Higher Secondary School
08.2006 - 07.2008

School Leaving Certificate (SLC) -

Gyanodaya Secondary School
06.2005 - 07.2006

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Sheela Chhetri