Sheemal Lata
Melbourne,VIC
Summary
I am from Fiji and have recently moved to Australia on student visa (500). As an initiated Hare Krishna devotee, it is challenging to find a decent job in a western country however, working with Juice Boost will be the perfect place to start my career with. In Fiji, we operated a retail shop hence I have experience in working as a retail customer server from a young age. During school breaks, I worked as a cashier in one of the major supermarkets in Fiji and also voluntarily worked at the Hare Krishna temple shop in Suva as well as in Melbourne. I have been a tutor and a lab demonstrator hence assisted students who were twice as old as well as younger than I was and this undoubtedly enables me to effectively communicate and assist the customers as a customer service representative. While working in the lab, I gained skills to create samples with different ingredients and quantity which can be useful for making super tasty juice at Juice Boost. I am skilled in working under pressure, adapting to new situations and challenges and providing skills to prioritize and multi-task in fast-paced working environment. I will successfully work as part of the team to reach personal and business goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative- Volunteer Work
Hare Krishna Temple, Melbourne and Suva (Fiji)
Port Melbourne , Vic
12.2022 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Cashier
Rajendra's Supermarket
Nasinu, Central
03.2016 - 12.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Restocked shelves.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Adhered to company policies concerning returns, exchanges, refunds, including proper documentation completion.
Education
Post Graduate Diploma - Biology
University of The South Pacific
Fiji08.2023
Skills
- Data Entry
- Account Updating
- Credit Card Payment Processing
- Quality Assurance Controls
- Cash Management
- Positive and Professional
- Fast learner
- Team player
- Efficient time managing
- Multitasking
Affiliations
Cooking
Gardening
Doing social work
Exploring nature
Studying
References
References available upon request.
Timeline
Customer Service Representative- Volunteer Work
Hare Krishna Temple, Melbourne and Suva (Fiji)
12.2022 - Current
Customer Service Cashier
Rajendra's Supermarket
03.2016 - 12.2019
Post Graduate Diploma - Biology
University of The South Pacific
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