Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheemona Singh

69 Hills St Gosford,NSW

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative/Cashier Manager

Easylife Gifts
01.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Winzoy group (Educational Consultant)
09.2023 - 12.2023
  • Counselled and assisted students to make best-informed decisions
  • Developed and enhanced the counselling services
  • Followed up on student enquiry / application / acceptance
  • Provided customer service to existing customers (included: answering basic inquiries, requesting documents etc.) and prospective customers (e.g
  • Helping them book in consultations)
  • Prepared documents (e.g
  • Document checklists, visa application forms, submission letters etc.)
  • Client case management (e.g
  • Managing case notes and timelines)

Pizza chef/Pizzeria All Rounder

Pizza Deli
07.2023 - 09.2023
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications
  • From dough and ingredient prep to cooking pizza in a oven
  • Proactively and positively work with the team to achieve business outcomes, through effective relationship building
  • Additional tasks as required that contribute to the smooth running of the business
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness

Education

Master of Business Administration (MBA) -

Universal Business School Sydney (UBSS)
10.2024

Bachelor of commerce -

Jodhpur National University Jodhpur

Skills

  • Understanding of Microsoft word, Microsoft office and Power-point
  • Information management
  • Excellent communication skills
  • Professionalism
  • Organizing efficiency
  • Time management expert
  • Integrity and Strong Work Ethic
  • Anticipating Customers Needs

Problem-solving abilities

Patience and Empathy

Cash handling and management

Cash Register Operation

Product restocking

Inventory Management

Timeline

Customer Service Representative/Cashier Manager

Easylife Gifts
01.2024 - Current

Customer Service Representative

Winzoy group (Educational Consultant)
09.2023 - 12.2023

Pizza chef/Pizzeria All Rounder

Pizza Deli
07.2023 - 09.2023

Bachelor of commerce -

Jodhpur National University Jodhpur

Master of Business Administration (MBA) -

Universal Business School Sydney (UBSS)

Similar Profiles

CREATE PROFILE
Sheemona Singh