SHEEN JAN DUMAGUING
Kensington,Australia
Summary
Dynamic professional with a proven track record at BDO Network Bank, Inc., excelling in customer relationship management and campaign design. Adept at problem-solving and effective communication, I consistently enhance client satisfaction and operational efficiency. Recognized for attention to detail and the ability to thrive under pressure, driving results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping
Milano Service Apartments
Melbourne, VIC
09.2024 - Current
- Executed cleaning and room preparation to uphold hygiene standards and enhance guest experiences.
- Addressed customer requests and complaints regarding housekeeping services in a timely manner.
- Enforced safety regulations among housekeeping staff to ensure compliance and safety.
- Collaborated with other departments to support general housekeeping tasks as required.
Kitchen Staff
Barkada Pinoy Streetfood
Melbourne, VIC
07.2023 - Current
- Maintained high standards of customer service, ensuring satisfaction among patrons.
- Supported operational flow by exhibiting flexibility across various roles.
- Contributed to efficient daily operations through proactive engagement with colleagues.
- Assisted in kitchen preparation while performing cashier tasks.
- Collaborated with kitchen staff to cook meals and specialty items.
Marketing Assistant
BDO Network Bank, Inc.
Cebu City, CEBU
06.2019 - 06.2023
- Opened new accounts, facilitating seamless banking experiences for clients.
- Managed paperwork and customer information efficiently as a bank teller.
- Designed engaging campaigns to strengthen brand image and customer loyalty.
- Conducted market research to identify potential customer segments and target markets.
- Fostered strong customer relationships through proactive communication and service initiatives.
Customer Service
RedDoorz Apartment
Cebu City, Philippines
02.2019 - 04.2019
- Delivered exceptional front desk support, facilitating guest check-in and check-out processes.
- Addressed guest concerns promptly, maintaining a welcoming atmosphere throughout.
- Guided resolution of complex customer service issues to enhance guest satisfaction.
- Emphasized fast, friendly service to foster positive customer experiences.
Education
Diploma - Hospitality Management
Kingsford International Institute
Melbourne, VIC09-2025
Certificate IV - Kitchen Management
Kingsford International Institute
Melbourne, VIC01-2025
Bachelor of Science in Business Administration - Financial Management
University of San Carlos, Philippines
Cebu City, Cebu12-2018
Skills
- Effective communication and active listening
- Time management and multitasking
- Ability to work under pressure
- Attention to detail
- Team leadership and motivation
- Problem solving
References
- Julius, Barrios, +61 466 800 584
- Ana Mae, Manuel, +61 420 793 541
Certification
- SIT40521 Certificate IV in Kitchen Management
- SITHFAB025 Prepare and serve espresso coffee
- SITXFS005 Use hygienic practices for food safety
Languages
English
Full Professional
Filipino
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Housekeeping
Milano Service Apartments
09.2024 - Current
Kitchen Staff
Barkada Pinoy Streetfood
07.2023 - Current
Marketing Assistant
BDO Network Bank, Inc.
06.2019 - 06.2023
Customer Service
RedDoorz Apartment
02.2019 - 04.2019
Diploma - Hospitality Management
Kingsford International Institute
Certificate IV - Kitchen Management
Kingsford International Institute
Bachelor of Science in Business Administration - Financial Management
University of San Carlos, Philippines
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