Summary
Overview
Work History
Education
Skills
Timeline
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sheena abrams

Brisbane,QLD

Summary

Dynamic hospitality professional with extensive experience at Tangalooma Resort, excelling in guest service and staff training. Proven track record in operational excellence and safety compliance, enhancing guest experiences and resolving conflicts effectively. Skilled in inventory management, ensuring optimal supply levels while fostering a collaborative team environment.

Overview

10
10
years of professional experience

Work History

Senior Supervisor

Tangalooma Resort
Brisbane, QLD
01.2021 - 03.2025
  • Supervised daily operations to ensure exceptional guest service standards.
  • Trained and mentored staff on hospitality best practices and operational procedures.
  • Collaborated with management to implement new service initiatives and protocols.
  • Resolved guest complaints promptly to maintain a positive resort experience.
  • Monitored inventory levels for supplies and equipment used in daily operations.
  • Enforced safety and sanitation standards throughout all resort facilities and activities.

Senior Supervisor

Tjs services (RIO TINTO SITE)
Gladstone , QLD
01.2015 - 01.2025
  • Supervised daily operations to ensure exceptional guest service standards.
  • Identified areas for process improvement within the department.
  • Developed documentation for department regarding tasks, job duties and corporate protocols.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Retail Sales Associate

Harding Retail (cruise ships)
, QUEENSLAND
01.2020 - 01.2021
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store appearance by organizing merchandise displays.
  • Assisted customers with product selection and inquiries.

Barista / Crs

Wild bean/BP
Jhonsonville , New Zealand
01.2019 - 01.2021
  • Prepared a variety of coffee beverages according to established recipes.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Provided exceptional customer service to enhance guest experiences.
  • Assisted in creating promotional displays to highlight seasonal offerings.
  • Trained new baristas on beverage preparation techniques and customer service skills.

Hospitality Supervisor

Delaware Herron Island
01.2019 - 01.2021
  • Supervised daily operations to ensure excellent guest experiences and service quality.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Enforced safety regulations among kitchen staff while ensuring compliance with health codes.
  • Resolved customer complaints promptly in a professional manner.

Merchandiser

GSD
Jhonsonville , New Zealand
01.2018 - 01.2019
  • Managed product displays to enhance customer engagement and visibility.
  • Conducted inventory audits to maintain stock accuracy and organization.
  • Collaborated with suppliers to ensure timely delivery of merchandise.

Education

Skilled

Skills

  • Guest service
  • Staff training
  • Operational procedures
  • Inventory management
  • Safety compliance
  • Conflict resolution

Timeline

Senior Supervisor

Tangalooma Resort
01.2021 - 03.2025

Retail Sales Associate

Harding Retail (cruise ships)
01.2020 - 01.2021

Barista / Crs

Wild bean/BP
01.2019 - 01.2021

Hospitality Supervisor

Delaware Herron Island
01.2019 - 01.2021

Merchandiser

GSD
01.2018 - 01.2019

Senior Supervisor

Tjs services (RIO TINTO SITE)
01.2015 - 01.2025

Skilled

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sheena abrams