Sheena Hyland
Dromana,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical and hospitality industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Frankston Medical & Specialist Centre
2017.10 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Answered phone calls and messages for 4 Geriatrician's, 4 Nephrologist, 2 physician a psychologist and a neuro psychologistic at the medical facility, scheduling appointments, and handling patient inquiries.
Swimming Instructor
Orbit Fitness
2014.02 - 2017.02
- Organized and taught swimming lessons to children age 1 to 12 years.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Assisted with coordinating and running special events and competitions.
Bar / Function Supervisor
Peninsula Country Golf Club
2006.01 - 2012.09
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled cash on daily basis, which built trustworthiness, and loyalty to the committee and members.
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement on prior process.
- Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
Function Coordinator
Southern Golf Club
2002.01 - 2006.03
- Transitioned from the old club rooms to the new purpose built facility. Created procedures and processes for staff to adhere too.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
Food & Beverage Attendant
Spring Vale Golf Club
2005.02 - 2005.11
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service during The Victorian Open Golf tournament.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Diploma Of Hospitality Management
Chisholm Institute
Moorabbin, VICDiploma Of Tourism - Meetings And Event Management
Chisholm Institute
Moorabbin, VICSkills
- Great attention to details
- Problem solving
- Companionate and caring
- Positive attitude
- Great team leader
Timeline
Medical Receptionist
Frankston Medical & Specialist Centre
2017.10 - Current
Swimming Instructor
Orbit Fitness
2014.02 - 2017.02
Bar / Function Supervisor
Peninsula Country Golf Club
2006.01 - 2012.09
Food & Beverage Attendant
Spring Vale Golf Club
2005.02 - 2005.11
Function Coordinator
Southern Golf Club
2002.01 - 2006.03
Diploma Of Hospitality Management
Chisholm Institute
Diploma Of Tourism - Meetings And Event Management
Chisholm Institute
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