Overview
Work History
Education
Skills
Training
Personal Information
Languages
Timeline
Generic

Sheena Strickland

Donnybrook,Australia

Overview

18
18
years of professional experience

Work History

Cash Processor

Armaguard
Essendon, VIC
12.2021 - Current
  • Monitored sorting and counting of currency, ensuring accuracy and reducing errors in cash handling.
  • Collaborated with team members to streamline cash processing workflows, enhancing overall operational efficiency.
  • Ensured compliance with safety and security protocols, safeguarding currency and minimizing risk during operations.
  • Conducted quality checks on currency to detect counterfeit notes.
  • Performed data entry into computer systems for record keeping purposes.
  • Actively participated in team meetings regarding Cash Processing operations improvements.

Foreign Exchange Consultant

The Change Group Australia
Melbourne, Vic
01.2015 - 03.2021
  • Processed foreign exchange transactions for diverse customer needs.
  • Guided customers in currency selection and explained exchange rates to meet their needs.
  • Ensured compliance with financial regulations during exchanges.
  • Calculated and recorded foreign exchange transactions accurately according to standard operating procedures.
  • Ensured balance of all foreign and local currencies to maintain operational accuracy.
  • Maintained cash drawer accuracy during high-volume exchanges.
  • Monitored and reported discrepancies in currency inventory levels.
  • Delivered customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
  • Adhered to all applicable banking laws, regulations, and guidelines when processing foreign exchange transactions.
  • Balanced drawer daily by counting all currency, coins, checks, drafts.

Christmas Casual

Michael Hill Jewellery
Craigieburn, Vic
12.2014 - 01.2015
  • Set up displays and maintained visual merchandising standards throughout the store.
  • Collaborated with team members to create a festive shopping environment.
  • Greeted customers in a friendly and professional manner.
  • Stocked shelves with merchandise and ensured proper placement of products.

SALES AND SERVICE ASSOCIATE

PNB (Philippine National Bank)
06.2009 - 05.2014
  • Cross-sold various bank products to enhance customer engagement and meet client needs.
  • Provided customer service by addressing inquiries and resolving issues.
  • Attended client’s inquiries about our products and services.
  • Performed teller’s function such as processing deposits, withdrawals bills payments etc.
  • Performed new accounts opening like saving and current accounts and time deposits.
  • Processed account maintenance updates to maintain current, accurate, and compliant customer records.
  • Processed statement of accounts and bank certification.
  • Reconciliation of ATM and Loading of ATM.
  • Reconciled ATM transactions to ensure accuracy and compliance with banking standards.
  • Entered customer data into banking systems for record-keeping.
  • Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.
  • Trained new associates on operational procedures and customer engagement techniques.
  • Analyzed remittance transactions for accuracy and compliance.

ON THE JOB TRAINING

Philippine National Bank
11.2008 - 02.2009
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Supported bank employees in organizing and filing critical documents to ensure compliance and accessibility.

Education

Certificate IV - Accounting And Bookkeeping

Monarch Institute
Melbourne, VIC
09-2023

Bachelor of Science - BUSINESS MANAGEMENT

Muntinlupa University(Philippines)
01-2009

Skills

  • Cash handling
  • Transaction management
  • Financial reconciliation
  • Financial documentation
  • Numerical accuracy
  • Data entry
  • Numerical accuracy
  • Computer literate
  • Business relations
  • Adapts under pressure
  • Computational skills
  • Bookkeeping tasks

Training

  • Brain drain Go AWAY! A challenge to the Managers of today., Pamantasan ng Lungsod ng Muntinlupa, 01/01/08
  • The Winning Attitude in a Corporate World: A Key Towards Personal Success, Pamantasan ng Lungsod ng Muntinlupa, 01/01/09
  • On the Job Training, PNB- Alabang Branch, 01/01/09
  • PNB ONE, Philippine National Bank, 01/01/09
  • Seminar on Customer Care, Philippine National Bank, 01/01/09
  • Seminar on AMLA, Philippine National Bank, Pasay City, 01/01/09
  • Internal Control Consciousness, Philippine National Bank, 01/01/10
  • Seminar on Daily Sales Clinic, Philippine National Bank, 02/01/11
  • Signature Verification Seminar, Philippine National Bank, 01/01/11
  • Consumer Products Certification Program, Philippine National Bank, 01/01/11
  • Branch Selling Certification Program, Philippine National Bank, 01/01/11
  • Sales Clinic, Philippine National Bank, 01/01/13
  • NAC (New Accounts) Selling Workshop, Philippine National Bank, 01/01/13

Personal Information

  • Date of Birth: February 15,1987
  • Marital Status: Married

Languages

  • English
  • Tagalog

Timeline

Cash Processor

Armaguard
12.2021 - Current

Foreign Exchange Consultant

The Change Group Australia
01.2015 - 03.2021

Christmas Casual

Michael Hill Jewellery
12.2014 - 01.2015

SALES AND SERVICE ASSOCIATE

PNB (Philippine National Bank)
06.2009 - 05.2014

ON THE JOB TRAINING

Philippine National Bank
11.2008 - 02.2009

Certificate IV - Accounting And Bookkeeping

Monarch Institute

Bachelor of Science - BUSINESS MANAGEMENT

Muntinlupa University(Philippines)
Sheena Strickland