Sheena Strickland
Donnybrook,Australia
Overview
18
18
years of professional experience
Work History
Cash Processor
Armaguard
Essendon, VIC
12.2021 - Current
- Monitored sorting and counting of currency, ensuring accuracy and reducing errors in cash handling.
- Collaborated with team members to streamline cash processing workflows, enhancing overall operational efficiency.
- Ensured compliance with safety and security protocols, safeguarding currency and minimizing risk during operations.
- Conducted quality checks on currency to detect counterfeit notes.
- Performed data entry into computer systems for record keeping purposes.
- Actively participated in team meetings regarding Cash Processing operations improvements.
Foreign Exchange Consultant
The Change Group Australia
Melbourne, Vic
01.2015 - 03.2021
- Processed foreign exchange transactions for diverse customer needs.
- Guided customers in currency selection and explained exchange rates to meet their needs.
- Ensured compliance with financial regulations during exchanges.
- Calculated and recorded foreign exchange transactions accurately according to standard operating procedures.
- Ensured balance of all foreign and local currencies to maintain operational accuracy.
- Maintained cash drawer accuracy during high-volume exchanges.
- Monitored and reported discrepancies in currency inventory levels.
- Delivered customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Adhered to all applicable banking laws, regulations, and guidelines when processing foreign exchange transactions.
- Balanced drawer daily by counting all currency, coins, checks, drafts.
Christmas Casual
Michael Hill Jewellery
Craigieburn, Vic
12.2014 - 01.2015
- Set up displays and maintained visual merchandising standards throughout the store.
- Collaborated with team members to create a festive shopping environment.
- Greeted customers in a friendly and professional manner.
- Stocked shelves with merchandise and ensured proper placement of products.
SALES AND SERVICE ASSOCIATE
PNB (Philippine National Bank)
06.2009 - 05.2014
- Cross-sold various bank products to enhance customer engagement and meet client needs.
- Provided customer service by addressing inquiries and resolving issues.
- Attended client’s inquiries about our products and services.
- Performed teller’s function such as processing deposits, withdrawals bills payments etc.
- Performed new accounts opening like saving and current accounts and time deposits.
- Processed account maintenance updates to maintain current, accurate, and compliant customer records.
- Processed statement of accounts and bank certification.
- Reconciliation of ATM and Loading of ATM.
- Reconciled ATM transactions to ensure accuracy and compliance with banking standards.
- Entered customer data into banking systems for record-keeping.
- Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.
- Trained new associates on operational procedures and customer engagement techniques.
- Analyzed remittance transactions for accuracy and compliance.
ON THE JOB TRAINING
Philippine National Bank
11.2008 - 02.2009
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Supported bank employees in organizing and filing critical documents to ensure compliance and accessibility.
Education
Certificate IV - Accounting And Bookkeeping
Monarch Institute
Melbourne, VIC09-2023
Bachelor of Science - BUSINESS MANAGEMENT
Muntinlupa University(Philippines)
01-2009
Skills
- Cash handling
- Transaction management
- Financial reconciliation
- Financial documentation
- Numerical accuracy
- Data entry
- Numerical accuracy
- Computer literate
- Business relations
- Adapts under pressure
- Computational skills
- Bookkeeping tasks
Training
- Brain drain Go AWAY! A challenge to the Managers of today., Pamantasan ng Lungsod ng Muntinlupa, 01/01/08
- The Winning Attitude in a Corporate World: A Key Towards Personal Success, Pamantasan ng Lungsod ng Muntinlupa, 01/01/09
- On the Job Training, PNB- Alabang Branch, 01/01/09
- PNB ONE, Philippine National Bank, 01/01/09
- Seminar on Customer Care, Philippine National Bank, 01/01/09
- Seminar on AMLA, Philippine National Bank, Pasay City, 01/01/09
- Internal Control Consciousness, Philippine National Bank, 01/01/10
- Seminar on Daily Sales Clinic, Philippine National Bank, 02/01/11
- Signature Verification Seminar, Philippine National Bank, 01/01/11
- Consumer Products Certification Program, Philippine National Bank, 01/01/11
- Branch Selling Certification Program, Philippine National Bank, 01/01/11
- Sales Clinic, Philippine National Bank, 01/01/13
- NAC (New Accounts) Selling Workshop, Philippine National Bank, 01/01/13
Personal Information
- Date of Birth: February 15,1987
- Marital Status: Married
Languages
- English
- Tagalog
Timeline
Cash Processor
Armaguard
12.2021 - Current
Foreign Exchange Consultant
The Change Group Australia
01.2015 - 03.2021
Christmas Casual
Michael Hill Jewellery
12.2014 - 01.2015
SALES AND SERVICE ASSOCIATE
PNB (Philippine National Bank)
06.2009 - 05.2014
ON THE JOB TRAINING
Philippine National Bank
11.2008 - 02.2009
Certificate IV - Accounting And Bookkeeping
Monarch Institute
Bachelor of Science - BUSINESS MANAGEMENT
Muntinlupa University(Philippines)