Sheena Suraj
Perth,WA
Overview
3
3
years of professional experience
Work History
Reservations Agent
Mercure
Perth
08.2008 - 05.2010
- Updating the bookings into the hotel reservation system with specific requests on accommodation preferences
- Updating payment instructions and compiling proforma invoices for individual & group bookings
- Upselling rooms and breakfasts, therein increasing revenue
- Following up with payment status and request updates from clients
- Preparing function sheets for Head of the Department office meetings
- Ensuring all reservation enquiries via telephone, email and fax are dealt with in a professional and efficient manner & ensuring standards are met at all times
- Meeting major corporate clients on weekly basis to update and review accommodation and meal requirements for the month/year
- Training new staff in the department
- Assisting guests to find worldwide accommodation arrangements at sister properties based on their requirements
- Assisting the Revenue Analyst to update rates & availability on websites
Reception/ Reservations Agent
Northbridge hotel
Perth
10.2007 - 07.2008
- Welcoming guests
- Checking guests in and out
- Addressing guest’s requests and guiding them to their rooms
- Answering phones and taking reservations
- Managing accurate guest accounts
- Liaise with housekeeping ensuring guest rooms are up to hotel standards at all times
Education
Foundation Diploma -
Travel and Tourism Training Programme
09.2007
Bachelors Degree - Computer Application
Chinmaya Arts & Science College
Cannanore, Kerala, India05.2007
Skills
- Upselling
- Computer knowledge
- Hard working
- Amiable
Languages
- English
- Hindi
- Tamil
- Malayalam
Personal Information
- Date of Birth: 12/27/86
- Gender: Female
- Nationality: Indian
Timeline
Reservations Agent
Mercure
08.2008 - 05.2010
Reception/ Reservations Agent
Northbridge hotel
10.2007 - 07.2008
Foundation Diploma -
Travel and Tourism Training Programme
Bachelors Degree - Computer Application
Chinmaya Arts & Science College