Sheenal Kumar
Auckland
Summary
I have gained 10 years’ experience as a E2E Solution Architect with expertise in Architecture and Design in Telco OSS/BSS and Insurance OSS/BSS. As a Solutions Architect I have proven delivery abilities using Agile and adaptive methodologies along with excellent coordination, collaboration, and communication skills. Most notably I am a spirited team player and possess excellent stakeholder management with a keen eye for pragmatic solutions for short term and long-term problems of the business. Strategic Solution Architect eager to utilize expertise in process evaluation and optimization demonstrated over [Number] years of superior industry performance. Innovative and ambitious with a passion for furthering the [Company] mission.
Overview
13
13
years of professional experience
Work History
E2E Solution Architect
AIA New Zealand
01.2022 - Current
- Joined AIA in 2022 to lead a team through feasibility to project completion for solutions aligning to their E2E landscape
- Below are the projects design and / or delivered during my service at AIA listed below:
- Concept design for contact center telephony and servicing solution.
- Designed AIA incentive product and customer data migration solution.
- Designed and delivered AIA incentive digital app using seamless signup customer journeys.
- Designed and delivered Customer Identity Migration solution.
- Design of Campaign Management solution for AIA incentive product.
- Technical Compliance for AIA Partner onboarding for the AIA incentive product.
E2E Solution Architect
Spark New Zealand
01.2018 - 01.2022
- I stepped into E2E Solution Architecture role within Spark New Zealand team in early 2016
- Lead Tribe Architect and Product owner role within Spark wholesale tribe and Sustain Squad
- Designed and delivered solutions across various platforms and products including:
- IOT billing solution for asset tracking including Fulfil, Assure, Billing and Reporting.
- OSS/BSS solution for SIP Gateway.
- Service Now Incident management integration solution with Siebel CRM.
- Wholesale Fixed Wireless 5G Products solution.
- Billing solution for third party messaging.
- Wireless broadband solution for congested areas.
Solution Design Engineer
Spark New Zealand Ltd.
01.2013 - 01.2018
- Lead Technical Architect for Technology Sustain delivering in Agile delivery methodology
- My time was distributed between the squad and other initiatives for Spark where I was responsible for working with business and vendors directly gather requirements and mapping these requirements to technology and business processes.
- Design of biometric verification for credit check solutions.
- Lead Architect for Technology Sustain Squad and producing design and delivering technology solutions for Mobile, Broadband and Managed Services products.
- Design solutions for fault technician appointment booking for managed products.
- E2E technical assessments and technical documentation of current state system integration landscape prior to re-engineering.
- Assisted in simplifying the architecture by rationalization of systems based on eTOM, and TM Forum standards.
- Extended beyond solution design role to assist in business analysis, testing of solutions and playing a project management role on a daily/weekly basis.
Technical Consultant
Spark New Zealand
01.2011 - 01.2013
- Troubleshooting PSTN and Mobile faults
- Educating customers on troubleshooting recurring faults to ensure simple issues can be resolved.
Education
ETOM Certification Level 2
12.2014
Bachelor of Computer Science and Information Systems -
The University of Auckland
12.2012
Cisco Certified Network Associate (CCNA) Certification -
The University of Auckland
12.2012
Microsoft Azure Fundamentals Certification
Skills
Leadership
- Collaboration and coordination in Agile delivery methodology with business stake holders, Head of Departments, Principal Architects, Operations, Vendors and Internal development and delivery teams
- Lead Architect and Product Owner experience at Spark and AIA NZ
- Led Solution Architecture initiatives from design to launch
- Led team of cross functional cross-functional teams gathering requirements, defining architecture, and ensuring alignment with business goals and objectives
- Develop strategies for efficient delivery and guiding the team through from design to delivery
- Presenting solutions and strategic proposals to governance boards
- Manage stakeholder relationships to get the right solution and outcome for all the stakeholders
- Review platform designs to align with the end-to-end design and guide through development
- Align initiatives with technology and investment strategies
- Supporting and contributing to Technology Strategy and Roadmap
- Prepare concept solutions for business in terms of feasibility, complexity, and costs for solutions
- Prepare discovery reports/options papers to make informed decisions on technology investments
- Design End to End reusable, and automated solutions with DevOps focus and manage vendor relationships through design to delivery
- Design enhanced customer journey workflows by assessing business processes and technical implementation and recommending solutions
- Designing federated identity solution using ‘oAuth’ framework and protocols
- Introduce new products to the market (Designs, Migration Strategy) covering Fulfil, Assure, Billing and Reporting
- Review and assist with functional and non-functional requirements
- Assist in project delivery triaging – providing solutions in timely and effective manner
- Assist with delivery updates to the business and relevant stakeholders
- Process Optimization
Technology And Tools
Salesforce, Oracle (Siebel, Singl.eView), Okta IAM, Redhat Fuse, MS Azure, Java, SOAP, JMS, JavaScript, CSS3, XML, Postman, SQL, Splunk, Dynatrace, Enterprise Architect, Microsoft Visio, SharePoint, MS Office 365, Confluence
Affiliations
- Hiking
- Gyming
- Photography
References
Verbal referees willingly supplied on request
Timeline
E2E Solution Architect
AIA New Zealand
01.2022 - Current
E2E Solution Architect
Spark New Zealand
01.2018 - 01.2022
Solution Design Engineer
Spark New Zealand Ltd.
01.2013 - 01.2018
Technical Consultant
Spark New Zealand
01.2011 - 01.2013
ETOM Certification Level 2
Bachelor of Computer Science and Information Systems -
The University of Auckland
Cisco Certified Network Associate (CCNA) Certification -
The University of Auckland
Microsoft Azure Fundamentals Certification
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