SHEENA MARIE DE RAMOS
17 Pine Rd Shepparton,VIC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Assistant
Umart
Shepparton, VIC
12.2024 - Current
- Delivered exceptional customer service to elevate shopping experiences.
- Oversaw inventory management to ensure accurate stock levels and timely product replenishment.
- Facilitated collaboration among team members to uphold cleanliness and organization of sales floor.
- Facilitated training sessions for new sales associates on store policies, procedures, and effective sales techniques.
- Optimized point-of-sale systems to ensure efficient and accurate transaction processing.
- Optimized rack and shelf organization to enhance store aesthetics and attract customer interest.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
High Duty Dealer
Okada Manila
Philippines
10.2016 - 10.2024
- Dealt cards and conducted games in compliance with established procedures and regulations.
- Maintained accurate chip counts and processed player transactions efficiently.
- Assessed player behavior to promote a positive gaming environment and ensure fair play.
- Collaborated with team members to enhance customer experience and address any issues promptly.
- Monitored table dynamics to identify potential problems or conflicts among players.
- Implemented best practices for managing cash handling and gaming equipment maintenance.
- Provided exceptional service to guests, fostering loyalty and repeat business through engagement initiatives.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Front of the House
Ck2 Kafe Bar
Philippines
03.2011 - 09.2016
- Provided excellent customer service while working in the full bar, serving area and large groups
- Provide customer service to patron with concerns or special requests
- Responsible for taking meal and beverage orders and special request from patrons
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Retail Assistant
American Star Apparell
Philippines
01.2009 - 05.2009
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Collaborated with team members to streamline inventory management processes, improving stock availability.
Education
BS - Hotel and Restaurant Management
La Consolacion College
Philippinesundefined
Caloocan High School
01.2005
Skills
Patience and empathy
Time management capabilities
Cash register operation
Adaptability and resilience
Team collaboration aptitude
Multitasking
Effective communication
Customer engagement
Stockroom organization
Hospitality and accommodation
Reliable and responsible
Honest and dependable
Attention to detail
Team cooperation
Adaptable and flexible
Positive customer engagement
Goal driven
Friendly and helpful
Multitasking and organization
Food safety knowledge
Punctuality and reliability
Personal hygiene
Cleaning and organization
Collaboration and teamwork
SEMINARS ATTENDED
- Ala carte Cooking Demo and Fruit Curving Subic International Hotel Philippines 08/29/2011
- House Keeping Demo and Front Office Astoria Plaza Hotel Ortigas Philippines 10/10/2012
Certification
AUSTRALIAN BARISTA SCHOOL
SITXFSA005 Use Hygienic Practices for Food Safety
SITHFAB025 Prepare and Serve Espresso Coffee
National Provider No. 91399, CBD College
Document Ref.: 6052209
Issue Date: 24/02/2025
Timeline
Retail Assistant
Umart
12.2024 - Current
High Duty Dealer
Okada Manila
10.2016 - 10.2024
Front of the House
Ck2 Kafe Bar
03.2011 - 09.2016
Retail Assistant
American Star Apparell
01.2009 - 05.2009
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Caloocan High School
BS - Hotel and Restaurant Management
La Consolacion College