Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheetal Basnet

Wanniassa,ACT

Summary

Dedicated Optical Technician skilled at conducting tests, collecting patient histories and maintaining examination rooms. Knowledgeable about glasses and contact prescriptions as well as how to complete basic repairs and prepare orders. Focused on keeping a smooth office flow and helping patients feel comfortable.

Overview

5
5
years of professional experience

Work History

Concierge Team Member

Assestlink
Canberra, ACT
02.2023 - Current
  • Maintained an organized and clean workspace at all times.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained client accounts by obtaining, recording and updating personal information.
  • Handled escalated customer service issues in a courteous manner.
  • Greeted customers and provided assistance in a professional manner.
  • Ensured that all customer transactions were completed efficiently.
  • Managed the flow of incoming calls from customers and other departments.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Recorded customer comments and feedback for management review.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Performed basic administrative tasks such as filing paperwork and updating records.
  • Utilized computer systems to enter data accurately into databases.
  • Assisted in training new employees on proper policies and procedures.
  • Coordinated pick-up and delivery of express mail services.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties and report accurately and efficiently.

Optical Technician

Specsavers Optometrists & Audiology
Tuggeranong, ACT
10.2022 - Current
  • Conducted pretest procedures to gather data before exams and made eye appointments efficient.
  • Aided patients in selecting flattering eyeglass frames appropriate for prescription and style preferences.
  • Assisted with booking eye appointments, visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create a perfect fit.
  • Operated lensometers to see prescriptions for eyeglasses.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout the office and properly communicated delays.
  • Acquainted patients with procedures and explained the purpose of testing to establish consent.
  • Collaborated with optometry staff to reach individual and team goals.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Provided guidance to customers on selecting and ordering glasses or contact lenses according to their prescription requirements.

Ophthalmic Assistant

Ie Care
02.2019 - 05.2022
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Maintained inventory of medical supplies and tools to address needs of patients.
  • Documented patient medical history and information utilizing Software with commitment to accuracy.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Checked patient vision, field, fundus and other aspects for ophthalmologist.

Education

Diploma - Ophthalmic Science

Tilganga Institute of Ophthalmology
Nepal
2019

High School Diploma -

National Integrated College
Nepal
01-2016

Bachelor Of Information Technology - Information Technology

Crown Institute of Higher Education
Suite 1, Level 4/40 Cameron Ave, Belconnen ACT

Skills

  • Communicating and interpreting with customers and staff in a polite manner
  • General computer skills
  • Positive attitude with a hard-working personality
  • Working and performing given tasks under ethics
  • Great teamwork & ability to work under pressure
  • Hardworking, Multitasking and a Good Listener
  • Microsoft Word
  • Critical Thinking
  • Problem-Solving Ability
  • Stock Management
  • Records Preparation
  • Customer Relationship Management
  • Customer Consulting
  • Active Listening
  • Order Fulfillment
  • Microsoft Excel
  • Discretion and Confidentiality
  • Strong Interpersonal Skills
  • Salesmanship
  • Customer Service
  • Strong Work Ethic
  • Patient Care
  • Appointment Scheduling
  • Transaction Processing
  • Glasses Repair
  • Patient Recordkeeping
  • Insurance Processing
  • Insurance Billing
  • Medical Terminology Proficiency

References

References available upon request.

Timeline

Concierge Team Member

Assestlink
02.2023 - Current

Optical Technician

Specsavers Optometrists & Audiology
10.2022 - Current

Ophthalmic Assistant

Ie Care
02.2019 - 05.2022

Diploma - Ophthalmic Science

Tilganga Institute of Ophthalmology

High School Diploma -

National Integrated College

Bachelor Of Information Technology - Information Technology

Crown Institute of Higher Education

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Sheetal Basnet